Pelayanan yang Berorientasi Pelanggan di RSUD Propinsi Riau = Customer Oriented Service In The Public Local Hospital of Riau Province
When discussing the service to society, the principle of costumer ori-ented such as those which have been proposed by David Osborne and Ted Gaebler (1997, 191) is relevant to be applied to all units of service and the public local hospital of Riau Province choossing the principle as one of its missi...
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[Yogyakarta] : Universitas Gadjah Mada
2004
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