Survey Kepuasan Pengguna Jasa Pelayanan Kesehatan Perjan Rumah Sakit Sanglah Denpasar = Sanglah Hospital Customer Satisfaction Survey
Background: Sanglah Hospital wants to be a market leader in health care services in Bali. Reaching this objective, they should improve the performance of their medical units by doing a satisfaction survey using a servqual approach model by Pasuraman. Method: 395 hospital patients selected among thos...
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[Yogyakarta] : Universitas Gadjah Mada
2004
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