PERSEPSI PASIEN TENTANG MUTU PELAYANAN ADMISI, KEPUASAN PASIEN DAN KETEPATAN ADMISI DI RUMAH SAKIT SEMEN GRESIK (PATIENT PERSEPTION OF ADMISSION SERVICE QUALITY, PATIENT SATISFACTION WITH APPROPRIATENESS ADMISSION AT THE
ABSTRACT Background: The Semen Gresik Hospital is a type C private hospital with 100 beds and belongs to PT Semen Gresik. The Bed Occupancy Ratio since 1997 to 1999, was 48%, 50,4% and 59.5%. This study was to know patients' perception on admis¬sion service quality
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[Yogyakarta] : Universitas Gadjah Mada
2002
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