Reducing medical complaints and ligitation in Malaysia: turning patients' voices into opportunities
One of the most important ironies of modern health care is that public expectations are rising faster than the ability og health services to meet them. Patients nowadays no longer want to be treated as passive recipients of medical care. Instead, they want to be treated as co-producers or partners a...
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| Format: | Proceeding Paper |
| Language: | English |
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2007
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| Online Access: | http://irep.iium.edu.my/26350/1/Reducing_Medical_Complaints.pdf |