The Existence Of Overall Satisfaction In Service Customer Relationships

The Existence Of Overall Satisfaction In Service Customer Relationships

Garbarino Johnsol X99) fired that there is no correlailo between overall satbArction and loyalty in the field of customer relationship. Their,findhsg indicates that satisfactiolt is na longer an important issue in managing serPice orgemizations. This research hivesiigates the existence of sr.:lb.-pm...

Full description

Bibliographic Details
Main Author:	Perpustakaan UGM, i-lib
Format:	Article
Published:	[Yogyakarta] : Universitas Gadjah Mada 2006
Subjects:	Jurnal i-lib UGM

Similar Items

The relationships among customer value, satisfaction and behavioral intentions A General Structural Equation Model
by: Perpustakaan UGM, i-lib
Published: (2005)

INVESTIGATING THE IMPACTS OF CUSTOMER SATISFACTION ON FIRM PERFORMANCE*
by: Perpustakaan UGM, i-lib
Published: (2009)

Service Quality:Understanding Customer Perception And
by: Perpustakaan UGM, i-lib
Published: (2003)

A STUDY ON CUSTOMER SATISFACTION ACROSS INFORMATION SEARCH BEHAVIOR TYPOLOGY
by: Perpustakaan UGM, i-lib
Published: (2008)

Pengujian Hubungan Kualitas Jasa, Kepuasan Nasabah dan Intensi Pembelian Ulang. Correlation Test of Service Quality, Customer Satisfaction and Repurchase Intentions
by: Perpustakaan UGM, i-lib
Published: (2000)

The Implementation Of The Relationship Marketing Process By Bouraq Airlines: The Customer's Perspective
by: Perpustakaan UGM, i-lib
Published: (1997)

Survey Kepuasan Pengguna Jasa Pelayanan Kesehatan Perjan Rumah Sakit Sanglah Denpasar = Sanglah Hospital Customer Satisfaction Survey
by: Perpustakaan UGM, i-lib
Published: (2004)

An Examination Of Perceived Quality, Satisfaction, And Loyalty Relationship : Applicability of Comparative and Noncomparative Evaluation
by: Perpustakaan UGM, i-lib
Published: (2006)

Peran Quality Tools Dalam Upaya Peningkatan Kepuasan Konsumen Di Sektor Perhubungan = The Role of Quality Tools in Improving Customer Satisfaction on Transportation Sector
by: Perpustakaan UGM, i-lib
Published: (2005)

A test of the relationships among perceptions of justice, job satisfaction, affective commitment and organizational citizenship behavior
by: Perpustakaan UGM, i-lib
Published: (2005)

Pelayanan yang Berorientasi Pelanggan di RSUD Propinsi Riau = Customer Oriented Service In The Public Local Hospital of Riau Province
by: Perpustakaan UGM, i-lib
Published: (2004)

The Intervening Effects Of Procedural fairness and interpersonal trust on the relationship between multiple measures-based performance evaluation and managers job satisfaction
by: Perpustakaan UGM, i-lib
Published: (2003)

Studi Tentang Pembiayaan, Kepuasan Kerja Dan Perilaku Pelanggan Polindes Di Daerah Terpencil: Analisis Situasi Dalam Rangka Making Pregnancy Safer (MPS) = Study On Financing, Job Satisfaction And Customer Behavior Of ...
by: Perpustakaan UGM, i-lib
Published: (2004)

The existence of equilibrium asset price under diverse information
by: Perpustakaan UGM, i-lib
Published: (2005)

TOWARD A NEW PARADIGM OF MARKETING Understanding Customers*
by: Perpustakaan UGM, i-lib
Published: (2002)

Analisis Kepuasan Pemakai Terhadap Pelayanan Perpustakaan Nasional Provinsi Daerah Istimewa Yogyakarta = An Analysis on User Satisfaction of the Services Provided by National Library of Yogyakarta Province
by: Perpustakaan UGM, i-lib
Published: (2004)

Benefit Segmentation: Case of a National Bank's Customers in Indonesia
by: Perpustakaan UGM, i-lib
Published: (2003)

CUSTOMERS� PERCEPTIONS ON THE OBJECTIVES, CHARACTERISTICS AND SELECTION CRITERIA OF ISLAMIC BANK IN THAILAND
by: Perpustakaan UGM, i-lib
Published: (2009)

Satisfaction On Iud Use :An Epidemiological Study Of Iud Insertion
by: Perpustakaan UGM, i-lib
Published: (1989)

Hubungan Besaran Iur Biaya dengan Kepuasan Peserta Askes di RSU Wangaya: The Relationship of Cost Sharing with Satisfaction of Health Care Insurance Participant in Wangaya Central Hospital
by: Perpustakaan UGM, i-lib
Published: (2005)

Redefinition of The Existence of Migrant Women The case Of Return Migration in Godong, Grobogan, Central Java
by: Perpustakaan UGM, i-lib
Published: (2006)

TINGKAT KEPUASAN PESERTA GADJAH MADA MEDICAL CENTER (GMC) TERHADAP MUTU PELAYANAN KESEHATAN (SATISFACTION LEVEL OF GADJAH MADA MEDICAL CENTER (GMC) MEMBERS TOWARD HEALTH SERVICE QUALITY
by: Perpustakaan UGM, i-lib
Published: (2002)

Assessment of the existing land conservation techniquesin Peri urban area of Kaduna Metropolis, Nigeria
by: Perpustakaan UGM, i-lib
Published: (2008)

Hubungan Besaran Iur Biaya Dengan Kepuasan Peserta Askes Di Rumah Sakit Umum Wangaya = The Relationship Of Cost Sharing With Satisfaction Of Health Care Insurance Participant In Wangaya General Hospital
by: Perpustakaan UGM, i-lib
Published: (2004)

Hubungan Antara Gaya Kepemimpinan Dan Komitmen Karyawan Terhadap Kepuasan Kerja Di Rsu Pku Muhammadiyah Yogyakarta = The Relationship Between Leadership Style And Staff Commitment Towards Job Satisfaction
by: Perpustakaan UGM, i-lib
Published: (2004)

PERSEPSI PASIEN TENTANG MUTU PELAYANAN ADMISI, KEPUASAN PASIEN DAN KETEPATAN ADMISI DI RUMAH SAKIT SEMEN GRESIK (PATIENT PERSEPTION OF ADMISSION SERVICE QUALITY, PATIENT SATISFACTION WITH APPROPRIATENESS ADMISSION AT THE
by: Perpustakaan UGM, i-lib
Published: (2002)

Analisis kepuasan ibu hamil terhadap kualitas pelayanan pemeriksaan kehamilan dikaitkan dengan biaya tambahan di Puskesmas Bukit Hindu = satisfaction analysis of pregnant mothers on the service quality of pregnancy check
by: Perpustakaan UGM, i-lib
Published: (2000)

Hubungan antara Persepsi tentang Akreditasi dengan Kepuasan Kerja Karyawan di Rumah Sakit Jantung Harapan Kita, Jakarta: Relationship between Perception of Accreditation and Working Satisfaction at Harapan Kita Cardiac H
by: Perpustakaan UGM, i-lib
Published: (2005)

Makna Eksistensi Dirt dalam Filsafat Rabindranath Tagore: The Meaning of Self Existence in Rabindranath Tagore's Philosophy
by: Perpustakaan UGM, i-lib
Published: (2003)

Hubungan keadilan di tempat kerja dan kepuasan kerja dengan perilaku pelayanan prososial perawat di Rumah Sakit Umum Daerah Dr. Sam Ratulangi Tondano = Relationship between workplace fairness and job satisfaction with ..
by: Perpustakaan UGM, i-lib
Published: (2001)

PEWARISAN PADA MASYARAKAT Di Kecamatan Sanggala ana Toradja The Custom of Inheritance in The Traditional Community in Subdistrict Sanggalla Tana Toradja
by: Perpustakaan UGM, i-lib
Published: (1996)

PROGRAM PERCEIVED VALUE AND PROGRAM SATISFACTION INFLUENCES ON STORE LOYALTY Insights from Retail Loyalty Progam
by: Perpustakaan UGM, i-lib
Published: (2007)

Pengaruh Konstruk Relasional PadaCustomer Referral Dan Jumlah Jasa Yang Dibeli Dengan Umur Relasional Sebagai Variabel Pemoderasi
by: Perpustakaan UGM, i-lib
Published: (2005)

Reinventing Goverment and Reaffirming Total Quality Service to The Public: A Publics Perceived Service Quality Perspective
by: Perpustakaan UGM, i-lib
Published: (2001)

An Empirical Study Of Locus Of Control And Cultural Dimensions As Moderating Variables Of The Effect Of Participative Budgeting On Job Performance And Job Satisfaction
by: Perpustakaan UGM, i-lib
Published: (2000)

One Stop Service: Penyederhanaan Birokrasi
by: Perpustakaan UGM, i-lib
Published: (2006)

Modeling Soil-Landscape Relationships
by: Perpustakaan UGM, i-lib
Published: (2005)

Relationship of Genera in Nerieae (Apocynaceae)
by: Perpustakaan UGM, i-lib
Published: (1990)

Pengaruh penerapan panduan kliniik=The Influence of Application of Clinical Guide of Bronchial Asthma Treatment on Satisfaction of Patients in Sidawangi Hospital - Cirebon
by: Perpustakaan UGM, i-lib
Published: (2001)

Pengaruh Kepuasan Kerja Dan Komitmen Organisasional Terhadap Turnover Intention,Effect of Job Satisfaction and Organizational Commitment on Turnover Intention.
by: Perpustakaan UGM, i-lib
Published: (2003)