The Existence Of Overall Satisfaction In Service Customer Relationships
Garbarino Johnsol X99) fired that there is no correlailo between overall satbArction and loyalty in the field of customer relationship. Their,findhsg indicates that satisfactiolt is na longer an important issue in managing serPice orgemizations. This research hivesiigates the existence of sr.:lb.-pm...
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[Yogyakarta] : Universitas Gadjah Mada
2006
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