IMAGINATIVE EXPERIENCE A Narrative-Dialogic Ethnography of the Community Who Adores Its Idol
Managing customer loyalty becomes an important activity in marketing management. One of the reasons is that loyal consumers tend to make good financial performances to producer. Unfortunately, gaining a loyal customer is not a trivial activity since there are gaps to understand consumer experience c...
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[Yogyakarta] : Universitas Gadjah Mada
2007
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| _version_ | 1797019890158141440 |
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| author | Perpustakaan UGM, i-lib |
| author_facet | Perpustakaan UGM, i-lib |
| author_sort | Perpustakaan UGM, i-lib |
| collection | UGM |
| description | Managing customer loyalty becomes an important activity in marketing management. One of the reasons is that loyal consumers tend to make good financial performances to producer. Unfortunately, gaining a loyal customer is not a trivial activity since there are gaps to understand consumer experience comprehensively. To fulfill the gaps, this article explores imaginative experience of the community who adores its idol in the light of cultural perspective. The members of the community who adores its idol experience the imaginative experience. The author argues that those phenomena are cultural perspective, because they are meaningful to the members. Through narrative-dialogic ethnography, the author builds the concept of imaginative experience that through the imaginative media, the members do narrative-dialogic between �the realm of areal� and �the realm of afotik� then activate the imaginative relations in �the realm of aktinik�. Every member constructs its imaginative relations into imaginative constructions formed in a personal story. Managing imaginative experience could benefit the company. It can be the �Imaginative Experience Management� (IEM) that accommodates imaginative consumers� experiences with
the company�s products deeply and sustainably through managing the story of its consumers� imaginative experiences. It can also be linked to the customer loyalty programs. In this matter, IEM should be integrated with brand management. |
| first_indexed | 2024-03-13T19:06:38Z |
| format | Article |
| id | oai:generic.eprints.org:28375 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T19:06:38Z |
| publishDate | 2007 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:283752014-06-18T00:25:16Z https://repository.ugm.ac.id/28375/ IMAGINATIVE EXPERIENCE A Narrative-Dialogic Ethnography of the Community Who Adores Its Idol Perpustakaan UGM, i-lib Jurnal i-lib UGM Managing customer loyalty becomes an important activity in marketing management. One of the reasons is that loyal consumers tend to make good financial performances to producer. Unfortunately, gaining a loyal customer is not a trivial activity since there are gaps to understand consumer experience comprehensively. To fulfill the gaps, this article explores imaginative experience of the community who adores its idol in the light of cultural perspective. The members of the community who adores its idol experience the imaginative experience. The author argues that those phenomena are cultural perspective, because they are meaningful to the members. Through narrative-dialogic ethnography, the author builds the concept of imaginative experience that through the imaginative media, the members do narrative-dialogic between �the realm of areal� and �the realm of afotik� then activate the imaginative relations in �the realm of aktinik�. Every member constructs its imaginative relations into imaginative constructions formed in a personal story. Managing imaginative experience could benefit the company. It can be the �Imaginative Experience Management� (IEM) that accommodates imaginative consumers� experiences with the company�s products deeply and sustainably through managing the story of its consumers� imaginative experiences. It can also be linked to the customer loyalty programs. In this matter, IEM should be integrated with brand management. [Yogyakarta] : Universitas Gadjah Mada 2007 Article NonPeerReviewed Perpustakaan UGM, i-lib (2007) IMAGINATIVE EXPERIENCE A Narrative-Dialogic Ethnography of the Community Who Adores Its Idol. Jurnal i-lib UGM. http://i-lib.ugm.ac.id/jurnal/download.php?dataId=11438 |
| spellingShingle | Jurnal i-lib UGM Perpustakaan UGM, i-lib IMAGINATIVE EXPERIENCE A Narrative-Dialogic Ethnography of the Community Who Adores Its Idol |
| title | IMAGINATIVE EXPERIENCE A Narrative-Dialogic Ethnography of the Community Who Adores Its Idol |
| title_full | IMAGINATIVE EXPERIENCE A Narrative-Dialogic Ethnography of the Community Who Adores Its Idol |
| title_fullStr | IMAGINATIVE EXPERIENCE A Narrative-Dialogic Ethnography of the Community Who Adores Its Idol |
| title_full_unstemmed | IMAGINATIVE EXPERIENCE A Narrative-Dialogic Ethnography of the Community Who Adores Its Idol |
| title_short | IMAGINATIVE EXPERIENCE A Narrative-Dialogic Ethnography of the Community Who Adores Its Idol |
| title_sort | imaginative experience a narrative dialogic ethnography of the community who adores its idol |
| topic | Jurnal i-lib UGM |
| work_keys_str_mv | AT perpustakaanugmilib imaginativeexperienceanarrativedialogicethnographyofthecommunitywhoadoresitsidol |