To what extent have street-level bureaucrats used their discretionary powers during the COVID-19 pandemic in Indonesia?
exercised discretion (low, medium and high) and the contributing factors involved (i.e. the influence of personal, work environment and demographic factors on the exercise of discretion). Design/methodology/approach – The mixed-methods research uses the embedded design approach. Data were collect...
| Main Authors: | , , |
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| Format: | Other |
| Language: | English |
| Published: |
International Journal of Public Sector Management
2022
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/284279/1/152.To-whatextent-have-streetlevelreaucrats-used-theirdiscretionary-powers-during-the-COVID19-pandemic-in-IndonesiaInternational-Journal-of-Public-Sector-Management.pdf |
| _version_ | 1797037826128216064 |
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| author | Hadna, Agus Heruanto Listyaningsih, Umi Ihwanudin, Idris |
| author_facet | Hadna, Agus Heruanto Listyaningsih, Umi Ihwanudin, Idris |
| author_sort | Hadna, Agus Heruanto |
| collection | UGM |
| description | exercised discretion (low, medium and high) and the contributing factors involved (i.e. the influence of personal,
work environment and demographic factors on the exercise of discretion).
Design/methodology/approach – The mixed-methods research uses the embedded design approach. Data
were collected during the COVID-19 pandemic through a survey of 2,867 Official Certifier of Title Deeds (Pejabat
Pembuat Akta Tanah/PPAT) as SLBs spread across fifty regencies/cities in ten provinces in Indonesia.
Findings – This field study found a significant and positive correlation between SLBs’ economic motive and
the client’s knowledge of land issues with the exercise of discretion. In addition, the study found a significant
correlation between the age and gender of SLBs and their practice of discretion.
Practical implications – This study provides insights into that new policies should not further complicate
the system but reduce face-to-face interactions between SLBs and their clients by allowing digital technology.
Originality/value – The novelty of this research is the paradox of SLB service during the COVID-19
pandemic differed from the paradoxes identified in earlier studies. SLBs commonly cope with service paradox
by limiting their services or focusing solely on the most profitable clientele. However, this study shows that
some SLBs actively reach out to clients using a “friendly” service model.
Keywords Discretionary power, Street-level bureaucrat, Official certifier of title deeds, A paradox of service,
COVID-19
Paper type Research paper |
| first_indexed | 2024-03-14T00:09:53Z |
| format | Other |
| id | oai:generic.eprints.org:284279 |
| institution | Universiti Gadjah Mada |
| language | English |
| last_indexed | 2024-03-14T00:09:53Z |
| publishDate | 2022 |
| publisher | International Journal of Public Sector Management |
| record_format | dspace |
| spelling | oai:generic.eprints.org:2842792023-12-04T08:51:16Z https://repository.ugm.ac.id/284279/ To what extent have street-level bureaucrats used their discretionary powers during the COVID-19 pandemic in Indonesia? Hadna, Agus Heruanto Listyaningsih, Umi Ihwanudin, Idris Policy and Administration not elsewhere classified exercised discretion (low, medium and high) and the contributing factors involved (i.e. the influence of personal, work environment and demographic factors on the exercise of discretion). Design/methodology/approach – The mixed-methods research uses the embedded design approach. Data were collected during the COVID-19 pandemic through a survey of 2,867 Official Certifier of Title Deeds (Pejabat Pembuat Akta Tanah/PPAT) as SLBs spread across fifty regencies/cities in ten provinces in Indonesia. Findings – This field study found a significant and positive correlation between SLBs’ economic motive and the client’s knowledge of land issues with the exercise of discretion. In addition, the study found a significant correlation between the age and gender of SLBs and their practice of discretion. Practical implications – This study provides insights into that new policies should not further complicate the system but reduce face-to-face interactions between SLBs and their clients by allowing digital technology. Originality/value – The novelty of this research is the paradox of SLB service during the COVID-19 pandemic differed from the paradoxes identified in earlier studies. SLBs commonly cope with service paradox by limiting their services or focusing solely on the most profitable clientele. However, this study shows that some SLBs actively reach out to clients using a “friendly” service model. Keywords Discretionary power, Street-level bureaucrat, Official certifier of title deeds, A paradox of service, COVID-19 Paper type Research paper International Journal of Public Sector Management 2022 Other NonPeerReviewed application/pdf en https://repository.ugm.ac.id/284279/1/152.To-whatextent-have-streetlevelreaucrats-used-theirdiscretionary-powers-during-the-COVID19-pandemic-in-IndonesiaInternational-Journal-of-Public-Sector-Management.pdf Hadna, Agus Heruanto and Listyaningsih, Umi and Ihwanudin, Idris (2022) To what extent have street-level bureaucrats used their discretionary powers during the COVID-19 pandemic in Indonesia? International Journal of Public Sector Management. https://www.emerald.com/insight/0951-3558.htm 10.1108/IJPSM-12-2021-0272 |
| spellingShingle | Policy and Administration not elsewhere classified Hadna, Agus Heruanto Listyaningsih, Umi Ihwanudin, Idris To what extent have street-level bureaucrats used their discretionary powers during the COVID-19 pandemic in Indonesia? |
| title | To what extent have street-level bureaucrats used their discretionary powers during the COVID-19 pandemic in Indonesia? |
| title_full | To what extent have street-level bureaucrats used their discretionary powers during the COVID-19 pandemic in Indonesia? |
| title_fullStr | To what extent have street-level bureaucrats used their discretionary powers during the COVID-19 pandemic in Indonesia? |
| title_full_unstemmed | To what extent have street-level bureaucrats used their discretionary powers during the COVID-19 pandemic in Indonesia? |
| title_short | To what extent have street-level bureaucrats used their discretionary powers during the COVID-19 pandemic in Indonesia? |
| title_sort | to what extent have street level bureaucrats used their discretionary powers during the covid 19 pandemic in indonesia |
| topic | Policy and Administration not elsewhere classified |
| url | https://repository.ugm.ac.id/284279/1/152.To-whatextent-have-streetlevelreaucrats-used-theirdiscretionary-powers-during-the-COVID19-pandemic-in-IndonesiaInternational-Journal-of-Public-Sector-Management.pdf |
| work_keys_str_mv | AT hadnaagusheruanto towhatextenthavestreetlevelbureaucratsusedtheirdiscretionarypowersduringthecovid19pandemicinindonesia AT listyaningsihumi towhatextenthavestreetlevelbureaucratsusedtheirdiscretionarypowersduringthecovid19pandemicinindonesia AT ihwanudinidris towhatextenthavestreetlevelbureaucratsusedtheirdiscretionarypowersduringthecovid19pandemicinindonesia |