Linking organizational and individual factors to Government-to-Business system performance
In an attempt to deliver better service performance and improve the interactions, a large number of public agencies have taken the steps to transform their conventional business activities to online system known as government-to-business (G2B) system. Hence, the reformation of the business process h...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Design for Scientific Renaissance
2011
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| Online Access: | http://irep.iium.edu.my/30032/1/JACSTR_G2B_Dec2011.pdf |
| _version_ | 1825647283813744640 |
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| author | Hussin, Husnayati Kassim, Erne Suzila |
| author_facet | Hussin, Husnayati Kassim, Erne Suzila |
| author_sort | Hussin, Husnayati |
| collection | IIUM |
| description | In an attempt to deliver better service performance and improve the interactions, a large number of public agencies have taken the steps to transform their conventional business activities to online system known as government-to-business (G2B) system. Hence, the reformation of the business process has led to the evaluation of the system service performance and investigation of the factors that shape the success of the G2B implementation. Therefore, we attempt to evaluate the G2B service performance and examine the linkage of organizational and individual factors to the performance. Findings of the study show organizational learning and user attitude of organizational and individual factors respectively play a major role is determining the G2B system use. In addition, the use of IS in the interaction between government agencies and business entities has significant influence on the service performance, measured as transparency, service quality and information quality. The findings provide a new perspective for public agencies in their future e-government implementation. |
| first_indexed | 2024-03-05T23:15:21Z |
| format | Article |
| id | oai:generic.eprints.org:30032 |
| institution | International Islamic University Malaysia |
| language | English |
| last_indexed | 2024-03-05T23:15:21Z |
| publishDate | 2011 |
| publisher | Design for Scientific Renaissance |
| record_format | dspace |
| spelling | oai:generic.eprints.org:300322020-07-20T21:52:00Z http://irep.iium.edu.my/30032/ Linking organizational and individual factors to Government-to-Business system performance Hussin, Husnayati Kassim, Erne Suzila T Technology (General) In an attempt to deliver better service performance and improve the interactions, a large number of public agencies have taken the steps to transform their conventional business activities to online system known as government-to-business (G2B) system. Hence, the reformation of the business process has led to the evaluation of the system service performance and investigation of the factors that shape the success of the G2B implementation. Therefore, we attempt to evaluate the G2B service performance and examine the linkage of organizational and individual factors to the performance. Findings of the study show organizational learning and user attitude of organizational and individual factors respectively play a major role is determining the G2B system use. In addition, the use of IS in the interaction between government agencies and business entities has significant influence on the service performance, measured as transparency, service quality and information quality. The findings provide a new perspective for public agencies in their future e-government implementation. Design for Scientific Renaissance 2011-12-01 Article PeerReviewed application/pdf en http://irep.iium.edu.my/30032/1/JACSTR_G2B_Dec2011.pdf Hussin, Husnayati and Kassim, Erne Suzila (2011) Linking organizational and individual factors to Government-to-Business system performance. Journal of Advanced Computer Science and Technology Research (JACSTR), 1 (2). pp. 126-137. ISSN 2231-8852 https://www.sign-ific-ance.co.uk/dsr/index.php/JACSTR/article/view/62 |
| spellingShingle | T Technology (General) Hussin, Husnayati Kassim, Erne Suzila Linking organizational and individual factors to Government-to-Business system performance |
| title | Linking organizational and individual factors to Government-to-Business system performance |
| title_full | Linking organizational and individual factors to Government-to-Business system performance |
| title_fullStr | Linking organizational and individual factors to Government-to-Business system performance |
| title_full_unstemmed | Linking organizational and individual factors to Government-to-Business system performance |
| title_short | Linking organizational and individual factors to Government-to-Business system performance |
| title_sort | linking organizational and individual factors to government to business system performance |
| topic | T Technology (General) |
| url | http://irep.iium.edu.my/30032/1/JACSTR_G2B_Dec2011.pdf |
| work_keys_str_mv | AT hussinhusnayati linkingorganizationalandindividualfactorstogovernmenttobusinesssystemperformance AT kassimernesuzila linkingorganizationalandindividualfactorstogovernmenttobusinesssystemperformance |