A conceptual framework for assessing electronic banking continued use
The development and advancement of electronic banking (e-banking) had raised the level competitiveness in the market for financial products and services. More and more banks and other financial institutions adopted such technology to improve service quality and enhance customer satisfaction and loya...
| Main Authors: | , , |
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| Format: | Proceeding Paper |
| Language: | English |
| Published: |
IEEE
2013
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/36126/1/mira.pdf |
| _version_ | 1796878698701389824 |
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| author | Kartiwi, Mira Rfieda, Ali Gunawan, Teddy Surya |
| author_facet | Kartiwi, Mira Rfieda, Ali Gunawan, Teddy Surya |
| author_sort | Kartiwi, Mira |
| collection | IIUM |
| description | The development and advancement of electronic banking (e-banking) had raised the level competitiveness in the market for financial products and services. More and more banks and other financial institutions adopted such technology to improve service quality and enhance customer satisfaction and loyalty. Despite the increasing number e-banking users globally, little is known on how this technology can help banks to retain customers. Furthermore, it is only recently that researchers have started to understand the importance of consumers’ continued use. Therefore, it is the aim of this paper to propose a framework based on an extensive review of current literature in related areas of e-banking domain and continued use. The main benefits of the proposed framework are towards understanding factors that may influence the e-banking continuance usage. |
| first_indexed | 2024-03-05T23:25:14Z |
| format | Proceeding Paper |
| id | oai:generic.eprints.org:36126 |
| institution | International Islamic University Malaysia |
| language | English |
| last_indexed | 2024-03-05T23:25:14Z |
| publishDate | 2013 |
| publisher | IEEE |
| record_format | dspace |
| spelling | oai:generic.eprints.org:361262014-04-16T05:43:50Z http://irep.iium.edu.my/36126/ A conceptual framework for assessing electronic banking continued use Kartiwi, Mira Rfieda, Ali Gunawan, Teddy Surya HF Commerce The development and advancement of electronic banking (e-banking) had raised the level competitiveness in the market for financial products and services. More and more banks and other financial institutions adopted such technology to improve service quality and enhance customer satisfaction and loyalty. Despite the increasing number e-banking users globally, little is known on how this technology can help banks to retain customers. Furthermore, it is only recently that researchers have started to understand the importance of consumers’ continued use. Therefore, it is the aim of this paper to propose a framework based on an extensive review of current literature in related areas of e-banking domain and continued use. The main benefits of the proposed framework are towards understanding factors that may influence the e-banking continuance usage. IEEE 2013 Proceeding Paper PeerReviewed application/pdf en http://irep.iium.edu.my/36126/1/mira.pdf Kartiwi, Mira and Rfieda, Ali and Gunawan, Teddy Surya (2013) A conceptual framework for assessing electronic banking continued use. In: 2013 8th International Conference on Information Technology in Asia (CITA), 1-4 July 2013 , Kota Samarahan. http://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=6637550 |
| spellingShingle | HF Commerce Kartiwi, Mira Rfieda, Ali Gunawan, Teddy Surya A conceptual framework for assessing electronic banking continued use |
| title | A conceptual framework for assessing electronic banking continued use |
| title_full | A conceptual framework for assessing electronic banking continued use |
| title_fullStr | A conceptual framework for assessing electronic banking continued use |
| title_full_unstemmed | A conceptual framework for assessing electronic banking continued use |
| title_short | A conceptual framework for assessing electronic banking continued use |
| title_sort | conceptual framework for assessing electronic banking continued use |
| topic | HF Commerce |
| url | http://irep.iium.edu.my/36126/1/mira.pdf |
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