Determinant of customer loyalty in Malaysian takaful industry
The Malaysian Takaful industry is considered a growing industry with significant progress and continues to play an important socioeconomic role within the economy. In the new global economy, service providers are competing to develop and retain customers through increased satisfaction and loyalty. T...
Main Authors: | Abu Hassan, Lailatul Faizah, Wan Jusoh, Wan Jamaliah, Hamid, Zarinah |
---|---|
Format: | Article |
Language: | English |
Published: |
Elsevier
2014
|
Subjects: | |
Online Access: | http://irep.iium.edu.my/37478/1/Determinant_of_Customer_Loyalty-Procedia_Social_and_Behavioral_Sciences_130_Elsevier.pdf |
Similar Items
-
Retakaful pool framework for Takaful operators in Malaysia: Experts' opinions
by: Htay, Sheila Nu Nu, et al.
Published: (2014) -
Critical comparison on investment of Takaful funds in family takaful; a case study of PT. Asuransi Takaful Keluarga, and Takaful Ikhlas Sdn. Bhd.
by: Razali, Siti Salwani, et al.
Published: (2010) -
The components of spirituality in the business organizational context: the case of Malaysia
by: Mohammed Kamil, Naail, et al.
Published: (2012) -
The Impact of financial risks on profitability of Malaysian commercial banks : 1996-2005
by: Tafri, F. H., et al.
Published: (2009) -
Bank Muamalat: a case in Islamic management
by: Mohd. Israil, Khaliq Ahmad, et al.
Published: (2010)