Exploring Islamic website features that influence user satisfaction: a conceptual model
Islamic websites (I-Webs) demand special attention by the nature of the content they deliver to users. To deliver satisfying and useful content for Islamic activities online (e.g. learning about Islam, questioning scholars, chat), it is important to identify and understand the most important featur...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2012
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/38012/1/Exploring_Islamic_website_features_that_influence_user_satisfaction_A_conceptual_model.pdf |
| _version_ | 1796878968566054912 |
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| author | Aliyu, Mansur Mahmud, Murni Md Tap, Abu Osman |
| author_facet | Aliyu, Mansur Mahmud, Murni Md Tap, Abu Osman |
| author_sort | Aliyu, Mansur |
| collection | IIUM |
| description | Islamic websites (I-Webs) demand special attention by the nature of the content they deliver to users. To deliver
satisfying and useful content for Islamic activities online (e.g. learning about Islam, questioning scholars, chat), it is important to identify and understand the most important features an Islamic website should portray. In this paper, we conducted extensive web searches and reviewed the literature on Islamic websites in order to explore features that influence users to visit a website for online Islamic activities, consequently leading to user satisfaction. The features were categorized into design, content, and Islamic. Design features were measured by usability, navigation,
functionality, accessibility, interactivity, attractiveness, and security/privacy. Content features were measured by
trust, objectivity, credibility, reliability, relevance, legitimacy, and authority. Islamic features were measured by
Tawhid (belief), Sunnah, (practice), Niyyah (intention), ethics, identity, symbols, and software. We conceptualized
and proposed that these features influence the use of I-Web and consequently lead to user satisfaction. The conceptual model will provide direction for future empirical research on Islamic websites, which is currently lacking. |
| first_indexed | 2024-03-05T23:28:54Z |
| format | Article |
| id | oai:generic.eprints.org:38012 |
| institution | International Islamic University Malaysia |
| language | English |
| last_indexed | 2024-03-05T23:28:54Z |
| publishDate | 2012 |
| publisher | Elsevier |
| record_format | dspace |
| spelling | oai:generic.eprints.org:380122014-09-03T08:56:33Z http://irep.iium.edu.my/38012/ Exploring Islamic website features that influence user satisfaction: a conceptual model Aliyu, Mansur Mahmud, Murni Md Tap, Abu Osman T Technology (General) Islamic websites (I-Webs) demand special attention by the nature of the content they deliver to users. To deliver satisfying and useful content for Islamic activities online (e.g. learning about Islam, questioning scholars, chat), it is important to identify and understand the most important features an Islamic website should portray. In this paper, we conducted extensive web searches and reviewed the literature on Islamic websites in order to explore features that influence users to visit a website for online Islamic activities, consequently leading to user satisfaction. The features were categorized into design, content, and Islamic. Design features were measured by usability, navigation, functionality, accessibility, interactivity, attractiveness, and security/privacy. Content features were measured by trust, objectivity, credibility, reliability, relevance, legitimacy, and authority. Islamic features were measured by Tawhid (belief), Sunnah, (practice), Niyyah (intention), ethics, identity, symbols, and software. We conceptualized and proposed that these features influence the use of I-Web and consequently lead to user satisfaction. The conceptual model will provide direction for future empirical research on Islamic websites, which is currently lacking. Elsevier 2012 Article PeerReviewed application/pdf en http://irep.iium.edu.my/38012/1/Exploring_Islamic_website_features_that_influence_user_satisfaction_A_conceptual_model.pdf Aliyu, Mansur and Mahmud, Murni and Md Tap, Abu Osman (2012) Exploring Islamic website features that influence user satisfaction: a conceptual model. Procedia Social and Behavioral Sciences, 65. pp. 656-661. ISSN 1877-0428 http://www.sciencedirect.com/science/article/pii/S1877042812051658 10.1016/j.sbspro.2012.11.180 |
| spellingShingle | T Technology (General) Aliyu, Mansur Mahmud, Murni Md Tap, Abu Osman Exploring Islamic website features that influence user satisfaction: a conceptual model |
| title | Exploring Islamic website features that influence user satisfaction: a conceptual model |
| title_full | Exploring Islamic website features that influence user satisfaction: a conceptual model |
| title_fullStr | Exploring Islamic website features that influence user satisfaction: a conceptual model |
| title_full_unstemmed | Exploring Islamic website features that influence user satisfaction: a conceptual model |
| title_short | Exploring Islamic website features that influence user satisfaction: a conceptual model |
| title_sort | exploring islamic website features that influence user satisfaction a conceptual model |
| topic | T Technology (General) |
| url | http://irep.iium.edu.my/38012/1/Exploring_Islamic_website_features_that_influence_user_satisfaction_A_conceptual_model.pdf |
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