A review on constructs of the practices of quality management
Quality management is a management function that ensures the quality of the products, services and/or operation processes of an organization. It contributes to the competitiveness and maintains the sustainability of the organization. This paper reviews the constructs of practices of quality manage...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Academic Journals
2011
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/3840/1/AJBM%28TanandAbdul-Rahman%29.pdf |
| _version_ | 1825644472456708096 |
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| author | Tan, Chin Keng Abdul Rahman, Hamzah |
| author_facet | Tan, Chin Keng Abdul Rahman, Hamzah |
| author_sort | Tan, Chin Keng |
| collection | IIUM |
| description | Quality management is a management function that ensures the quality of the products, services and/or
operation processes of an organization. It contributes to the competitiveness and maintains the
sustainability of the organization. This paper reviews the constructs of practices of quality management
adopted by researchers. Based on the literature review, the practices of quality management are
summarized into eight constructs. They are approaches, methods, tools and techniques, management
commitment, quality attitude and culture, customer focus, human resource management, supplier
relationship, cost of quality, measurement, information and analysis, and continuous improvement and
sustainability. |
| first_indexed | 2024-03-05T22:33:18Z |
| format | Article |
| id | oai:generic.eprints.org:3840 |
| institution | International Islamic University Malaysia |
| language | English |
| last_indexed | 2024-03-05T22:33:18Z |
| publishDate | 2011 |
| publisher | Academic Journals |
| record_format | dspace |
| spelling | oai:generic.eprints.org:38402016-02-15T00:31:16Z http://irep.iium.edu.my/3840/ A review on constructs of the practices of quality management Tan, Chin Keng Abdul Rahman, Hamzah HD28 Management. Industrial Management Quality management is a management function that ensures the quality of the products, services and/or operation processes of an organization. It contributes to the competitiveness and maintains the sustainability of the organization. This paper reviews the constructs of practices of quality management adopted by researchers. Based on the literature review, the practices of quality management are summarized into eight constructs. They are approaches, methods, tools and techniques, management commitment, quality attitude and culture, customer focus, human resource management, supplier relationship, cost of quality, measurement, information and analysis, and continuous improvement and sustainability. Academic Journals 2011-09-16 Article PeerReviewed application/pdf en http://irep.iium.edu.my/3840/1/AJBM%28TanandAbdul-Rahman%29.pdf Tan, Chin Keng and Abdul Rahman, Hamzah (2011) A review on constructs of the practices of quality management. African Journal of Business Management, 5 (20). pp. 7980-7986. ISSN 1993-8233 http://www.academicjournals.org/ajbm/PDF/pdf2011/16Sept/Tan%20and%20Abdul-Rahman.pdf |
| spellingShingle | HD28 Management. Industrial Management Tan, Chin Keng Abdul Rahman, Hamzah A review on constructs of the practices of quality management |
| title | A review on constructs of the practices of quality
management |
| title_full | A review on constructs of the practices of quality
management |
| title_fullStr | A review on constructs of the practices of quality
management |
| title_full_unstemmed | A review on constructs of the practices of quality
management |
| title_short | A review on constructs of the practices of quality
management |
| title_sort | review on constructs of the practices of quality management |
| topic | HD28 Management. Industrial Management |
| url | http://irep.iium.edu.my/3840/1/AJBM%28TanandAbdul-Rahman%29.pdf |
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