Service quality and consumer perception on retail banking facilities and employees’ courtesy in Malaysia and New Zealand
Service quality and consumer perception are the issues being focused solicitously by the business community today. With the expansion of the banking sector and extensive market formation, scopes of different acuity and satisfaction level for consumers seem to impose a mingle game of their perception...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
EUSEUR Pulishing
2014
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/38712/1/EJSSER_Published_August_2014.pdf |