E-government application: an integrated model on G2C adoption of online tax
Purpose – The purpose of this paper is to investigate the factors influencing citizens’ intention to use e-filing in the Malaysian context. Design/methodology/approach – The study used quantitative approach methodology. In total, 500 self-administered questionnaires were distributed and 411 were...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Group Publishing Limited
2010
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/4097/4/E-government_application_Hussein_et_al.pdf |
| _version_ | 1825644504807374848 |
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| author | Hussein, Ramlah Mohamed, Norshidah Ahlan, Abdul Rahman Mahmud, Murni |
| author_facet | Hussein, Ramlah Mohamed, Norshidah Ahlan, Abdul Rahman Mahmud, Murni |
| author_sort | Hussein, Ramlah |
| collection | IIUM |
| description | Purpose – The purpose of this paper is to investigate the factors influencing citizens’ intention to use
e-filing in the Malaysian context.
Design/methodology/approach – The study used quantitative approach methodology. In total,
500 self-administered questionnaires were distributed and 411 were found usable for data analysis;
14 hypotheses were formulated and tested.
Findings – Perceived ease of use and perceived usefulness, trust of the government, image,
compatibility and service quality are found to be significant predictors of citizens’ intention to use
e-filing.
Originality/value – An integrated research model of online tax adoption was developed by
integrating the technology acceptance model (TAM), diffusion of innovation (DOI), perceived
characteristics of innovating (PCI), web trust and perceived risk, web service quality, and political
self-efficacy dimensions.
Keywords E-government adoption, G2C, Online tax, Trust, Political self-efficacy,Web service quality,
Malaysia, Citizens
Paper type Research paper |
| first_indexed | 2024-03-05T22:33:47Z |
| format | Article |
| id | oai:generic.eprints.org:4097 |
| institution | International Islamic University Malaysia |
| language | English |
| last_indexed | 2024-03-05T22:33:47Z |
| publishDate | 2010 |
| publisher | Emerald Group Publishing Limited |
| record_format | dspace |
| spelling | oai:generic.eprints.org:40972017-06-19T01:00:39Z http://irep.iium.edu.my/4097/ E-government application: an integrated model on G2C adoption of online tax Hussein, Ramlah Mohamed, Norshidah Ahlan, Abdul Rahman Mahmud, Murni H Social Sciences (General) T Technology (General) Purpose – The purpose of this paper is to investigate the factors influencing citizens’ intention to use e-filing in the Malaysian context. Design/methodology/approach – The study used quantitative approach methodology. In total, 500 self-administered questionnaires were distributed and 411 were found usable for data analysis; 14 hypotheses were formulated and tested. Findings – Perceived ease of use and perceived usefulness, trust of the government, image, compatibility and service quality are found to be significant predictors of citizens’ intention to use e-filing. Originality/value – An integrated research model of online tax adoption was developed by integrating the technology acceptance model (TAM), diffusion of innovation (DOI), perceived characteristics of innovating (PCI), web trust and perceived risk, web service quality, and political self-efficacy dimensions. Keywords E-government adoption, G2C, Online tax, Trust, Political self-efficacy,Web service quality, Malaysia, Citizens Paper type Research paper Emerald Group Publishing Limited 2010 Article PeerReviewed application/pdf en http://irep.iium.edu.my/4097/4/E-government_application_Hussein_et_al.pdf Hussein, Ramlah and Mohamed, Norshidah and Ahlan, Abdul Rahman and Mahmud, Murni (2010) E-government application: an integrated model on G2C adoption of online tax. Transforming Government: People, Process and Policy, 5 (3). pp. 225-248. ISSN 1750-6166 http://www.emeraldinsight.com/journals.htm?articleid=1943674 10.1108/17506161111155388 |
| spellingShingle | H Social Sciences (General) T Technology (General) Hussein, Ramlah Mohamed, Norshidah Ahlan, Abdul Rahman Mahmud, Murni E-government application: an integrated model on G2C adoption of online tax |
| title | E-government application: an integrated model on G2C adoption of online tax |
| title_full | E-government application: an integrated model on G2C adoption of online tax |
| title_fullStr | E-government application: an integrated model on G2C adoption of online tax |
| title_full_unstemmed | E-government application: an integrated model on G2C adoption of online tax |
| title_short | E-government application: an integrated model on G2C adoption of online tax |
| title_sort | e government application an integrated model on g2c adoption of online tax |
| topic | H Social Sciences (General) T Technology (General) |
| url | http://irep.iium.edu.my/4097/4/E-government_application_Hussein_et_al.pdf |
| work_keys_str_mv | AT husseinramlah egovernmentapplicationanintegratedmodelong2cadoptionofonlinetax AT mohamednorshidah egovernmentapplicationanintegratedmodelong2cadoptionofonlinetax AT ahlanabdulrahman egovernmentapplicationanintegratedmodelong2cadoptionofonlinetax AT mahmudmurni egovernmentapplicationanintegratedmodelong2cadoptionofonlinetax |