Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study
As IT Outsourcing (ITO) grows in complexity, there is a call for effective management of ITO relationship to reduce risks. ITO relationship receives a lot of attention from researchers recently. Many studies, however, are conceptual or hypothesis-testing in nature. In addition, no one study focuse...
| Main Authors: | , |
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| Format: | Proceeding Paper |
| Language: | English |
| Published: |
2011
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/4125/1/PID2036611_ICRIIS2011.pdf |
| _version_ | 1825644508643065856 |
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| author | Arshad, Yusri Ahlan, Abdul Rahman |
| author_facet | Arshad, Yusri Ahlan, Abdul Rahman |
| author_sort | Arshad, Yusri |
| collection | IIUM |
| description | As IT Outsourcing (ITO) grows in complexity, there is a call for effective management of ITO relationship to reduce
risks. ITO relationship receives a lot of attention from
researchers recently. Many studies, however, are conceptual or hypothesis-testing in nature. In addition, no one study focuses on full and comprehensive ITO decisions and implementations using Simon’s stage model as a framework of inquiry. Thus, this study adopts case study research and grounded theory to investigate in detailed the ITO decisions and implementations of a pilot case in Malaysia public sector. In addition, we perform literature review, websites, documents, news as well as interviews. Our findings indicate that Malaysia practice is not much difference from developed countries except for the Asian cultural values still a dominant factor in local service providers. The research finds that public sector lacks IT resources competences and capabilities while relationship exchange varies from one case to another. Many working relationship factors are generated from iterative data reduction processes. Hence, this study contributes to literature as well as Malaysian ITO practical reference for business managers. |
| first_indexed | 2024-03-05T22:33:51Z |
| format | Proceeding Paper |
| id | oai:generic.eprints.org:4125 |
| institution | International Islamic University Malaysia |
| language | English |
| last_indexed | 2024-03-05T22:33:51Z |
| publishDate | 2011 |
| record_format | dspace |
| spelling | oai:generic.eprints.org:41252013-03-07T01:48:36Z http://irep.iium.edu.my/4125/ Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study Arshad, Yusri Ahlan, Abdul Rahman HD Industries. Land use. Labor T Technology (General) As IT Outsourcing (ITO) grows in complexity, there is a call for effective management of ITO relationship to reduce risks. ITO relationship receives a lot of attention from researchers recently. Many studies, however, are conceptual or hypothesis-testing in nature. In addition, no one study focuses on full and comprehensive ITO decisions and implementations using Simon’s stage model as a framework of inquiry. Thus, this study adopts case study research and grounded theory to investigate in detailed the ITO decisions and implementations of a pilot case in Malaysia public sector. In addition, we perform literature review, websites, documents, news as well as interviews. Our findings indicate that Malaysia practice is not much difference from developed countries except for the Asian cultural values still a dominant factor in local service providers. The research finds that public sector lacks IT resources competences and capabilities while relationship exchange varies from one case to another. Many working relationship factors are generated from iterative data reduction processes. Hence, this study contributes to literature as well as Malaysian ITO practical reference for business managers. 2011 Proceeding Paper PeerReviewed application/pdf en http://irep.iium.edu.my/4125/1/PID2036611_ICRIIS2011.pdf Arshad, Yusri and Ahlan, Abdul Rahman (2011) Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study. In: 2nd International Conference on Research and Innovation in Information Systems (ICRIIS’11), 23-24 November 2011, Kuala Lumpur, Malaysia. (Unpublished) http://seminar.spaceutm.edu.my/icriis2011/ |
| spellingShingle | HD Industries. Land use. Labor T Technology (General) Arshad, Yusri Ahlan, Abdul Rahman Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study |
| title | Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study |
| title_full | Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study |
| title_fullStr | Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study |
| title_full_unstemmed | Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study |
| title_short | Understanding ITO decisions and implementations in Malaysia public healthcare sector: the evidence from a pilot case study |
| title_sort | understanding ito decisions and implementations in malaysia public healthcare sector the evidence from a pilot case study |
| topic | HD Industries. Land use. Labor T Technology (General) |
| url | http://irep.iium.edu.my/4125/1/PID2036611_ICRIIS2011.pdf |
| work_keys_str_mv | AT arshadyusri understandingitodecisionsandimplementationsinmalaysiapublichealthcaresectortheevidencefromapilotcasestudy AT ahlanabdulrahman understandingitodecisionsandimplementationsinmalaysiapublichealthcaresectortheevidencefromapilotcasestudy |