Managing knowledge practice in Malaysia's E-government implementation
The final stage of e-government implementation is transformation. This is marked by a re-defines structure in public organizations' delivery or services to citizens and constituents through a single point of contact. The Internet has been viewed as one particular mechanism to break down bureauc...
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| Format: | Article |
| Language: | English |
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ICT Research and Development Programme, INTAN, Bukit Kiara
2009
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| Online Access: | http://irep.iium.edu.my/544/1/Managing_Knowledge_Practice_in_Malaysia%27s_E-government_Implementation.pdf |
| _version_ | 1796874676740292608 |
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| author | Mohamed, Norshidah |
| author_facet | Mohamed, Norshidah |
| author_sort | Mohamed, Norshidah |
| collection | IIUM |
| description | The final stage of e-government implementation is transformation. This is marked by a re-defines structure in public organizations' delivery or services to citizens and constituents through a single point of contact. The Internet has been viewed as one particular mechanism to break down bureaucratic barriers between agencies. A common misconception, however, is that technology alone could do all the wonders in transformation. Technology should be viewed as a tool that supports effective delivery of services. Using appropriate technology and managing knowledge effectively is a capability for public organizations to make substantial progress towards reaching transformation. This paper reports the results of a study on public officers, perceptions of managing explicit and tacit knowledge practices in Malaysia's e-government systems implementation as a first step in the knowledge management journey. A comparison on the perceptions amongst each e-government system implemented is provided. Implications that arise from this study are also discussed. |
| first_indexed | 2024-03-05T22:27:51Z |
| format | Article |
| id | oai:generic.eprints.org:544 |
| institution | International Islamic University Malaysia |
| language | English |
| last_indexed | 2024-03-05T22:27:51Z |
| publishDate | 2009 |
| publisher | ICT Research and Development Programme, INTAN, Bukit Kiara |
| record_format | dspace |
| spelling | oai:generic.eprints.org:5442011-06-23T08:56:45Z http://irep.iium.edu.my/544/ Managing knowledge practice in Malaysia's E-government implementation Mohamed, Norshidah HD Industries. Land use. Labor The final stage of e-government implementation is transformation. This is marked by a re-defines structure in public organizations' delivery or services to citizens and constituents through a single point of contact. The Internet has been viewed as one particular mechanism to break down bureaucratic barriers between agencies. A common misconception, however, is that technology alone could do all the wonders in transformation. Technology should be viewed as a tool that supports effective delivery of services. Using appropriate technology and managing knowledge effectively is a capability for public organizations to make substantial progress towards reaching transformation. This paper reports the results of a study on public officers, perceptions of managing explicit and tacit knowledge practices in Malaysia's e-government systems implementation as a first step in the knowledge management journey. A comparison on the perceptions amongst each e-government system implemented is provided. Implications that arise from this study are also discussed. ICT Research and Development Programme, INTAN, Bukit Kiara 2009-01 Article PeerReviewed application/pdf en http://irep.iium.edu.my/544/1/Managing_Knowledge_Practice_in_Malaysia%27s_E-government_Implementation.pdf Mohamed, Norshidah (2009) Managing knowledge practice in Malaysia's E-government implementation. Public Sector ICT Management Review, 3 (1). pp. 21-27. http://apps.intan.my/psimr/vol3.1.htm |
| spellingShingle | HD Industries. Land use. Labor Mohamed, Norshidah Managing knowledge practice in Malaysia's E-government implementation |
| title | Managing knowledge practice in Malaysia's E-government implementation |
| title_full | Managing knowledge practice in Malaysia's E-government implementation |
| title_fullStr | Managing knowledge practice in Malaysia's E-government implementation |
| title_full_unstemmed | Managing knowledge practice in Malaysia's E-government implementation |
| title_short | Managing knowledge practice in Malaysia's E-government implementation |
| title_sort | managing knowledge practice in malaysia s e government implementation |
| topic | HD Industries. Land use. Labor |
| url | http://irep.iium.edu.my/544/1/Managing_Knowledge_Practice_in_Malaysia%27s_E-government_Implementation.pdf |
| work_keys_str_mv | AT mohamednorshidah managingknowledgepracticeinmalaysiasegovernmentimplementation |