Improving quality to balance customer perception and expectation on BCA Bank ATM Service
| Main Authors: | , |
|---|---|
| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2004
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| Subjects: |
| _version_ | 1826038801844142080 |
|---|---|
| author | , BUDIMAN, Arief , Dr. Clement Lutz |
| author_facet | , BUDIMAN, Arief , Dr. Clement Lutz |
| author_sort | , BUDIMAN, Arief |
| collection | UGM |
| first_indexed | 2024-03-06T00:18:22Z |
| format | Thesis |
| id | oai:generic.eprints.org:65123 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-06T00:18:22Z |
| publishDate | 2004 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:651232014-08-20T04:52:43Z https://repository.ugm.ac.id/65123/ Improving quality to balance customer perception and expectation on BCA Bank ATM Service , BUDIMAN, Arief , Dr. Clement Lutz ETD [Yogyakarta] : Universitas Gadjah Mada 2004 Thesis NonPeerReviewed , BUDIMAN, Arief and , Dr. Clement Lutz (2004) Improving quality to balance customer perception and expectation on BCA Bank ATM Service. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=25988 |
| spellingShingle | ETD , BUDIMAN, Arief , Dr. Clement Lutz Improving quality to balance customer perception and expectation on BCA Bank ATM Service |
| title | Improving quality to balance customer perception and expectation on BCA Bank ATM Service |
| title_full | Improving quality to balance customer perception and expectation on BCA Bank ATM Service |
| title_fullStr | Improving quality to balance customer perception and expectation on BCA Bank ATM Service |
| title_full_unstemmed | Improving quality to balance customer perception and expectation on BCA Bank ATM Service |
| title_short | Improving quality to balance customer perception and expectation on BCA Bank ATM Service |
| title_sort | improving quality to balance customer perception and expectation on bca bank atm service |
| topic | ETD |
| work_keys_str_mv | AT budimanarief improvingqualitytobalancecustomerperceptionandexpectationonbcabankatmservice AT drclementlutz improvingqualitytobalancecustomerperceptionandexpectationonbcabankatmservice |