Improving quality to balance customer perception and expectation on BCA Bank ATM Service

Improving quality to balance customer perception and expectation on BCA Bank ATM Service

Bibliographic Details
Main Authors:	, BUDIMAN, Arief, , Dr. Clement Lutz
Format:	Thesis
Published:	[Yogyakarta] : Universitas Gadjah Mada 2004
Subjects:	ETD

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