Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital
The objective of the study was to assess the quality management among employees of Bentong Hospital, with particular reference to the frontline health workers comprising medical officers, the nursing staff, medical assistants, pharmacist, and assistant pharmacists, laboratory technologists and healt...
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| Format: | Book Chapter |
| Language: | English |
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IIUM Press
2009
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| Online Access: | http://irep.iium.edu.my/7065/2/Practice_of_Quality_Management_in_an_MSQH_Accredited_Hospital_-_A_Case_Study_on_Bentong_Hospital.pdf |
| _version_ | 1796875463410319360 |
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| author | Abd. Manaf, Noor Hazilah |
| author_facet | Abd. Manaf, Noor Hazilah |
| author_sort | Abd. Manaf, Noor Hazilah |
| collection | IIUM |
| description | The objective of the study was to assess the quality management among employees of Bentong Hospital, with particular reference to the frontline health workers comprising medical officers, the nursing staff, medical assistants, pharmacist, and assistant pharmacists, laboratory technologists and health attendants. Instrument developed Manaf (2003) with established psychometric properties was employed for this study. The instrument measures eight factors of quality management namely leadership and management commitment, supplier partnership, continuous improvement, and employee involvement and training, management by fact, strategic planning, teamwork, and quality assurance. Practices was found to be highest for continuous improvement, followed by strategic planning, quality assurance and teamwork respectively. Overall practice of quality management also has a high mean score of 3.90. They also have positive perception on the outcome of quality management implementation. |
| first_indexed | 2024-03-05T22:39:06Z |
| format | Book Chapter |
| id | oai:generic.eprints.org:7065 |
| institution | International Islamic University Malaysia |
| language | English |
| last_indexed | 2024-03-05T22:39:06Z |
| publishDate | 2009 |
| publisher | IIUM Press |
| record_format | dspace |
| spelling | oai:generic.eprints.org:70652011-11-22T06:49:23Z http://irep.iium.edu.my/7065/ Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital Abd. Manaf, Noor Hazilah HD28 Management. Industrial Management The objective of the study was to assess the quality management among employees of Bentong Hospital, with particular reference to the frontline health workers comprising medical officers, the nursing staff, medical assistants, pharmacist, and assistant pharmacists, laboratory technologists and health attendants. Instrument developed Manaf (2003) with established psychometric properties was employed for this study. The instrument measures eight factors of quality management namely leadership and management commitment, supplier partnership, continuous improvement, and employee involvement and training, management by fact, strategic planning, teamwork, and quality assurance. Practices was found to be highest for continuous improvement, followed by strategic planning, quality assurance and teamwork respectively. Overall practice of quality management also has a high mean score of 3.90. They also have positive perception on the outcome of quality management implementation. IIUM Press 2009 Book Chapter PeerReviewed application/pdf en http://irep.iium.edu.my/7065/2/Practice_of_Quality_Management_in_an_MSQH_Accredited_Hospital_-_A_Case_Study_on_Bentong_Hospital.pdf Abd. Manaf, Noor Hazilah (2009) Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital. In: Proceedings of the Seminar on Research Findings 2008. IIUM Press, Kuala Lumpur, pp. 265-273. ISBN 9789833855780 http://rms.research.iium.edu.my/bookstore/Products/115-wwwgooglecom.aspx |
| spellingShingle | HD28 Management. Industrial Management Abd. Manaf, Noor Hazilah Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital |
| title | Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital |
| title_full | Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital |
| title_fullStr | Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital |
| title_full_unstemmed | Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital |
| title_short | Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital |
| title_sort | practice of quality management in an msqh accredited hospital a case study on bentong hospital |
| topic | HD28 Management. Industrial Management |
| url | http://irep.iium.edu.my/7065/2/Practice_of_Quality_Management_in_an_MSQH_Accredited_Hospital_-_A_Case_Study_on_Bentong_Hospital.pdf |
| work_keys_str_mv | AT abdmanafnoorhazilah practiceofqualitymanagementinanmsqhaccreditedhospitalacasestudyonbentonghospital |