Pengaruh implementasi Customer Relationship Management (CRM) terhadap kinerja ekonomi dengan moderator CRM-Compatible Organization Alignment dan CRM-Technology

Pengaruh implementasi Customer Relationship Management (CRM) terhadap kinerja ekonomi dengan moderator CRM-Compatible Organization Alignment dan CRM-Technology

Bibliographic Details
Main Authors:	, MANDRA, Lingga Kuntadi, , Dra. Sari Winahjoe S., MBA
Format:	Thesis
Published:	[Yogyakarta] : Universitas Gadjah Mada 2006
Subjects:	ETD

Similar Items

CRM in the Singapore logistics industry (CRM vendor perspective)
by: Boon, Elisa Jia Min
Published: (2015)

What is customer relationship management (CRM)?
by: Leow, Paul
Published: (2010)

A study of customer relationship management (CRM)
by: Tay, Khia Lye.
Published: (2008)

Assessing the influence of customer relationship management (CRM) dimensions on organization performance
by: Mohammad, Abdul alem, et al.
Published: (2013)

CRM in the logistics industry of Singapore
by: Mun, Yong Jian
Published: (2015)

CRM in the logistics industry of Singapore
by: Low, Daniel Guang Wen
Published: (2015)

Business impacts of CRM implementations
by: Pinto de Mendonça, José Rogério, 1963-
Published: (2005)

StealthyCRM, a secure Cloud CRM system application that supports fully homomorphic database encryption
by: Xia, Ye
Published: (2015)

Knowledge – Driven CRM: Issues and challenges
by: Goon, Tuck Choy, et al.
Published: (2004)

A framework for knowledge – Driven CRM
by: Goon, Tuck Choy, et al.
Published: (2004)

CRM in e-business : comparative study.
by: Hu, Yanhua.
Published: (2008)

Internet technology, CRM and customer loyalty: customer retention and satisfaction perspective
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)

Internet technology, Crm and customer loyalty: customer retention and satisfaction perspective
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)

Evaluasi CRM (Customer Relationship Management) pada PT. Garuda Indonesia
by: , ADYANSYAH, Nurdin, et al.
Published: (2006)

An exposé of the current state of CRM in the hotel industry
by: Luck, Diana
Published: (2007)

Analisis CRM terhadap Hotel Quality Yogyakarta
by: , WARDHANA, Dhian Visnu, et al.
Published: (2004)

The challenges of implementing CRM in the financial services industry
by: Bittencourt, Luis Guilherme M. O., 1973-, et al.
Published: (2010)

Impact of customer relationship management (CRM) on customer satisfaction and loyalty: a systematic review
by: Nashwan, Saeed Awadh, et al.
Published: (2017)

Linking CRM strategy, customer performance measures and performance in the hotel industry
by: Abu Kasim, Nor Aziah, et al.
Published: (2009)

Institutional-based customer relationship management (CRM) solution: The implementation success factors
by: Jimoh, T.B., et al.
Published: (2010)

Customer Relationship Management (CRM) in a call centre : a case study
by: Alvin Suryadi Husin
Published: (2008)

Analisis implementasi customer relationship management (CRM) sebagai salah satu strategi pada PTPN III Medan
by: , UTAMI, Mahesti, et al.
Published: (2008)

A roadmap for CRM success: in light of the technology CSFS
by: Jan, Muhammad Tahir, et al.
Published: (2011)

The influence in CRM dimensions on marketing capabilities in hotel industry
by: Mohammed, Abdulalem, et al.
Published: (2016)

A roadmap for CRM success : in light of the technology CSFS
by: Jan, Muhammad Tahir, et al.
Published: (2011)

CRM for regional banks : an analysis of strategy, technology and implementation.
by: Binz, Christian.
Published: (2008)

High-tech associates (B) : accept the CRM challenge?
by: Reid, Edna, et al.
Published: (2013)

Semantics representation in a sentence with concept relational model (CRM)
by: Abdullah, Rusli, et al.
Published: (2009)

A unified definition of CRM towards the successful adoption and implementation
by: Rababah, Khalid, et al.
Published: (2010)

Semantics representation in a sentence with concept relational model (CRM)
by: Abdullah, Rusli, et al.
Published: (2008)

Semantics representation in a sentence with concept relational model (CRM)
by: Abdullah, Rusli, et al.
Published: (2009)

The effects of Customer Relationship Management (CRM) and customer perceived value dimensions: a proposed conceptual framework for customer loyalty
by: Agbemabiese, George Cudjoe, et al.
Published: (2022)

Does Customer Relationship Management (CRM) implementation influence the performance of telecommunication services: Evidence from Nigeria
by: Sarkindaji, Bashir Danlami, et al.
Published: (2013)

A review of the inconsistency in CRM measurement: evidence from the telecommunication industry
by: Sarkindaji, Bashir Danlami, et al.
Published: (2014)

The critical success factors of e-CRM implementation to small and medium enterprises
by: Ali, Zaman, et al.
Published: (2015)

The validity of Career Readiness Module-Cognitive Information Processing (CRM-CIP)
by: Mahmud, Mohd Izwan, et al.
Published: (2017)

ANALISIS IMPLEMENTASI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) STUDI PADA PT VIVASTOR TECHNO LOGICA SEBAGAI PENGEMBANG APLIKASI LUMBUNG GEOAPPLIANCE
by: , I Gusti Ayu Arida Dewi, et al.
Published: (2014)

Critical success factors (CSFS) of the pre-adoption and pre-implementation plan of Customer Relationship Management (CRM) system
by: Mohd, Haslina, et al.
Published: (2011)

The influence of electronic service quality on the performance of electronic customer relationship management (e-CRM) in Jordanian telecommunication industry
by: Mohd Noor, Nor Azila, et al.
Published: (2010)

A study on the effectiveness of Customer Relationship Management (CRM) at Takaful Ikhlas Sdn Bhd / Norlela Abdul Halim
by: Abdul Halim, Norlela
Published: (2011)