The role of nature of service as moderating variable on the effect of service quality on customer satisfaction and customer loyality
| Main Authors: | , |
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| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2008
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| Subjects: |
| _version_ | 1797028411615477760 |
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| author | , GUNAWAN, Sophia , Basu Swastha Dharmmesta, Prof., Dr., MBA |
| author_facet | , GUNAWAN, Sophia , Basu Swastha Dharmmesta, Prof., Dr., MBA |
| author_sort | , GUNAWAN, Sophia |
| collection | UGM |
| first_indexed | 2024-03-13T21:32:48Z |
| format | Thesis |
| id | oai:generic.eprints.org:78975 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T21:32:48Z |
| publishDate | 2008 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:789752014-08-20T03:08:54Z https://repository.ugm.ac.id/78975/ The role of nature of service as moderating variable on the effect of service quality on customer satisfaction and customer loyality , GUNAWAN, Sophia , Basu Swastha Dharmmesta, Prof., Dr., MBA ETD [Yogyakarta] : Universitas Gadjah Mada 2008 Thesis NonPeerReviewed , GUNAWAN, Sophia and , Basu Swastha Dharmmesta, Prof., Dr., MBA (2008) The role of nature of service as moderating variable on the effect of service quality on customer satisfaction and customer loyality. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=39839 |
| spellingShingle | ETD , GUNAWAN, Sophia , Basu Swastha Dharmmesta, Prof., Dr., MBA The role of nature of service as moderating variable on the effect of service quality on customer satisfaction and customer loyality |
| title | The role of nature of service as moderating variable on the effect of service quality on customer satisfaction and customer loyality |
| title_full | The role of nature of service as moderating variable on the effect of service quality on customer satisfaction and customer loyality |
| title_fullStr | The role of nature of service as moderating variable on the effect of service quality on customer satisfaction and customer loyality |
| title_full_unstemmed | The role of nature of service as moderating variable on the effect of service quality on customer satisfaction and customer loyality |
| title_short | The role of nature of service as moderating variable on the effect of service quality on customer satisfaction and customer loyality |
| title_sort | role of nature of service as moderating variable on the effect of service quality on customer satisfaction and customer loyality |
| topic | ETD |
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