The role of nature of service as moderating variable on the effect of service quality on customer satisfaction and customer loyality

The role of nature of service as moderating variable on the effect of service quality on customer satisfaction and customer loyality

Detalhes bibliográficos
Principais autores:	, GUNAWAN, Sophia, , Basu Swastha Dharmmesta, Prof., Dr., MBA
Formato:	Tese
Publicado em:	[Yogyakarta] : Universitas Gadjah Mada 2008
Assuntos:	ETD

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