Makna service with smile: Emotional labor, emotional display dan emotional intelligence pada customer service :: Studi kualitatif fenomenologi
Main Authors: | , MEINASTIT, Dini, , Prof. Dr. Asip F. Hadipranata |
---|---|
格式: | Thesis |
出版: |
[Yogyakarta] : Universitas Gadjah Mada
2009
|
主题: |
相似书籍
-
Real Smiles vs. Faked Smiles: How Emotional Labor Impacts Service Behaviors
由: Anita Whiting
出版: (2014-07-01) -
MAKNA BERSEKOLAH BAGI SISWA-SISWA BERISIKO
di SEKOLAH MENENGAH KEJURUAN (SMK):
Studi Kualitatif Fenomenologis
由: , ANITA LISTIARA, et al.
出版: (2011) -
Faking it: a conceptual discussion on emotional labor, emotional dissonance and emotional intelligence
由: Raja Mustapha, Raja Iskandar Putera, et al.
出版: (2018) -
Relationship between bank customer service representatives' emotional intelligence and customers satisfaction/
由: Jascinta Pilos, 1993-, author, et al.
出版: (2017) -
Relationship between bank customer service representatives' emotional intelligence and customers satisfaction/
由: Jascinta Pilos, 1993-, author, et al.
出版: (2017)