Evaluasi penerapan total quality management yang berbasis ISO 9001 2000 :: Studi kasus pada jasa layanan purna jual di PT IBM Indonesia

Evaluasi penerapan total quality management yang berbasis ISO 9001 2000 :: Studi kasus pada jasa layanan purna jual di PT IBM Indonesia

Bibliographic Details
Main Authors:	, WIJIASTO, Condrojoko, , Wakhid Slamet Ciptono, Drs., MBA., MPM
Format:	Thesis
Published:	[Yogyakarta] : Universitas Gadjah Mada 2009
Subjects:	ETD

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