| Summary: | The general and fundamental problems in Indonesian health services
basicly occur because of the government health care policy only focus on
technical issues to achieve effective and efficient services, the government only
have a little attention to people's satisfaction factors in health services. In fact,
level of patient satisfaction is a actual measure of the health service outcome.
Purpose of this study is to measure the perception (satisfaction) patients
based on sociodemographic characteristics (domicile and education level) and
and economic status of patients, and how these satisfaction levels if measured and
controlled by the cost of service, service time and distance from home to service
facilities. This study using a secondary data from SAKERTI 2007 and quantitative
analytical approach. Respondents in this study is 4.459 individuals who use a
Indonesian outpatient facilities in SAKERTI 2007. The data obtained were
analyzed through Chi-Square test and T-test.
The result of Chi-Square analysis with 5 % probability value is showed
there are different levels of patient satisfaction when measured by domicile,
distance, time and cost of service. In analysis with control variables, there are
differences in satisfaction levels by domicile and level of education at the expense
of equally cheap and there are differences in patient satisfaction according to
educational level and economic status of patients at a near distance service and
quick service time.
Based on the results of this study, recommended to the government and
related agencies for more focus to health care equal distribution programs in
facilities and professionals resources between rural and urban areas, public
health empowerment programs and pay more attention to reduce the cost of
health care for giving more accessible health care to people of all classes. In
addition, the government also needs to think about the effects of community
culture for good implemented of these programs in various regions in Indonesia.
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