KUALITAS PELAYANAN KESEHATAN BERDASARKAN TINGKAT KEPUASAN PENGGUNA UNIT RAWAT JALAN (Analisis Data Survai Aspek Kehidupan Rumah Tangga Indonesia (SAKERTI) 2007)
The general and fundamental problems in Indonesian health services basicly occur because of the government health care policy only focus on technical issues to achieve effective and efficient services, the government only have a little attention to people's satisfaction factors in health servic...
| Main Authors: | , |
|---|---|
| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2011
|
| Subjects: |
| _version_ | 1797030381305724928 |
|---|---|
| author | , FEBRIANSYAH , Dr. Partini, S.U. |
| author_facet | , FEBRIANSYAH , Dr. Partini, S.U. |
| author_sort | , FEBRIANSYAH |
| collection | UGM |
| description | The general and fundamental problems in Indonesian health services
basicly occur because of the government health care policy only focus on
technical issues to achieve effective and efficient services, the government only
have a little attention to people's satisfaction factors in health services. In fact,
level of patient satisfaction is a actual measure of the health service outcome.
Purpose of this study is to measure the perception (satisfaction) patients
based on sociodemographic characteristics (domicile and education level) and
and economic status of patients, and how these satisfaction levels if measured and
controlled by the cost of service, service time and distance from home to service
facilities. This study using a secondary data from SAKERTI 2007 and quantitative
analytical approach. Respondents in this study is 4.459 individuals who use a
Indonesian outpatient facilities in SAKERTI 2007. The data obtained were
analyzed through Chi-Square test and T-test.
The result of Chi-Square analysis with 5 % probability value is showed
there are different levels of patient satisfaction when measured by domicile,
distance, time and cost of service. In analysis with control variables, there are
differences in satisfaction levels by domicile and level of education at the expense
of equally cheap and there are differences in patient satisfaction according to
educational level and economic status of patients at a near distance service and
quick service time.
Based on the results of this study, recommended to the government and
related agencies for more focus to health care equal distribution programs in
facilities and professionals resources between rural and urban areas, public
health empowerment programs and pay more attention to reduce the cost of
health care for giving more accessible health care to people of all classes. In
addition, the government also needs to think about the effects of community
culture for good implemented of these programs in various regions in Indonesia. |
| first_indexed | 2024-03-13T22:04:50Z |
| format | Thesis |
| id | oai:generic.eprints.org:88699 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T22:04:50Z |
| publishDate | 2011 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:886992014-08-20T02:51:22Z https://repository.ugm.ac.id/88699/ KUALITAS PELAYANAN KESEHATAN BERDASARKAN TINGKAT KEPUASAN PENGGUNA UNIT RAWAT JALAN (Analisis Data Survai Aspek Kehidupan Rumah Tangga Indonesia (SAKERTI) 2007) , FEBRIANSYAH , Dr. Partini, S.U. ETD The general and fundamental problems in Indonesian health services basicly occur because of the government health care policy only focus on technical issues to achieve effective and efficient services, the government only have a little attention to people's satisfaction factors in health services. In fact, level of patient satisfaction is a actual measure of the health service outcome. Purpose of this study is to measure the perception (satisfaction) patients based on sociodemographic characteristics (domicile and education level) and and economic status of patients, and how these satisfaction levels if measured and controlled by the cost of service, service time and distance from home to service facilities. This study using a secondary data from SAKERTI 2007 and quantitative analytical approach. Respondents in this study is 4.459 individuals who use a Indonesian outpatient facilities in SAKERTI 2007. The data obtained were analyzed through Chi-Square test and T-test. The result of Chi-Square analysis with 5 % probability value is showed there are different levels of patient satisfaction when measured by domicile, distance, time and cost of service. In analysis with control variables, there are differences in satisfaction levels by domicile and level of education at the expense of equally cheap and there are differences in patient satisfaction according to educational level and economic status of patients at a near distance service and quick service time. Based on the results of this study, recommended to the government and related agencies for more focus to health care equal distribution programs in facilities and professionals resources between rural and urban areas, public health empowerment programs and pay more attention to reduce the cost of health care for giving more accessible health care to people of all classes. In addition, the government also needs to think about the effects of community culture for good implemented of these programs in various regions in Indonesia. [Yogyakarta] : Universitas Gadjah Mada 2011 Thesis NonPeerReviewed , FEBRIANSYAH and , Dr. Partini, S.U. (2011) KUALITAS PELAYANAN KESEHATAN BERDASARKAN TINGKAT KEPUASAN PENGGUNA UNIT RAWAT JALAN (Analisis Data Survai Aspek Kehidupan Rumah Tangga Indonesia (SAKERTI) 2007). UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=50775 |
| spellingShingle | ETD , FEBRIANSYAH , Dr. Partini, S.U. KUALITAS PELAYANAN KESEHATAN BERDASARKAN TINGKAT KEPUASAN PENGGUNA UNIT RAWAT JALAN (Analisis Data Survai Aspek Kehidupan Rumah Tangga Indonesia (SAKERTI) 2007) |
| title | KUALITAS PELAYANAN KESEHATAN BERDASARKAN
TINGKAT KEPUASAN PENGGUNA UNIT RAWAT JALAN
(Analisis Data Survai Aspek Kehidupan Rumah Tangga
Indonesia (SAKERTI) 2007) |
| title_full | KUALITAS PELAYANAN KESEHATAN BERDASARKAN
TINGKAT KEPUASAN PENGGUNA UNIT RAWAT JALAN
(Analisis Data Survai Aspek Kehidupan Rumah Tangga
Indonesia (SAKERTI) 2007) |
| title_fullStr | KUALITAS PELAYANAN KESEHATAN BERDASARKAN
TINGKAT KEPUASAN PENGGUNA UNIT RAWAT JALAN
(Analisis Data Survai Aspek Kehidupan Rumah Tangga
Indonesia (SAKERTI) 2007) |
| title_full_unstemmed | KUALITAS PELAYANAN KESEHATAN BERDASARKAN
TINGKAT KEPUASAN PENGGUNA UNIT RAWAT JALAN
(Analisis Data Survai Aspek Kehidupan Rumah Tangga
Indonesia (SAKERTI) 2007) |
| title_short | KUALITAS PELAYANAN KESEHATAN BERDASARKAN
TINGKAT KEPUASAN PENGGUNA UNIT RAWAT JALAN
(Analisis Data Survai Aspek Kehidupan Rumah Tangga
Indonesia (SAKERTI) 2007) |
| title_sort | kualitas pelayanan kesehatan berdasarkan tingkat kepuasan pengguna unit rawat jalan analisis data survai aspek kehidupan rumah tangga indonesia sakerti 2007 |
| topic | ETD |
| work_keys_str_mv | AT febriansyah kualitaspelayanankesehatanberdasarkantingkatkepuasanpenggunaunitrawatjalananalisisdatasurvaiaspekkehidupanrumahtanggaindonesiasakerti2007 AT drpartinisu kualitaspelayanankesehatanberdasarkantingkatkepuasanpenggunaunitrawatjalananalisisdatasurvaiaspekkehidupanrumahtanggaindonesiasakerti2007 |