| Summary: | Effort to improve service performanse of the bureaucracy has been conducted
effectively through the development of facilities and infrastructure and institutional
development, but the result is still not optimal. Government are also required to be
open to the public, it means that all processes of governance as much as possible be
open and can be known by the public. Considering the wil of the Government of
Yogyakarta City to create a responsive ant transparent government as the
actualization of the reform of public services so that it takes effort to make this
happen. As one of SKPD in Yogyakarta City Government, Settlement and Regional
Infrastructure Department received many suggestion from the public critism because
its existence is closely intersect with the needs of society in, with the use tecnology to
shorten the span of control generally between the public and the government it is
sufficient by the way of giving contribution in supporting the performance of
infrastructure Services via deliver complaint through the Information Services and
Complaint Units (UPIK), indeed UPIK function are strongly related and support
service functions as a technical institution of public service, the process must be
significant value to the performance of public service provided. Whereas in this part
is actually seen the process that occurs to see how the responsiveness of Settlement
and Regional infrastructure Office of Yogyakarta City. Based on that, the research
will be devoted to answering questions. How are responsiveness and transparency os
Settlement and Regional Infrastructure Office of Yogyakarta City?�
From the analysis of this study show a strong effort from the Department of
Settlement and Regional Infrastructure to accommodate different input and
suggestions from the proposal related to the service function Mil seen every
complaint that comes into office as much as possible directly answered by the
Department of Infrastructure unless a complaint or suggestion that require process
when complaints is related to the budget. In terms of transparency has been no
attempt from the Department of infrastructure to be more open in providing
information to the public related to public complaints.
Some factors that affect the responsiveness of Settlement and Rregional Infrastructure
Office, among others: First, the leadership here seen how a leader is able to maximize
organizational resources to respond to any complaints from the publi and always
improvise with the use of information technology to shorten the distance between
society and government. Second, the factor of reliable human resources to respond to
any challenges that exist within the organization. Third, facilities and infrastructure, it
is very important considering organization will not run well if not supported by
adequate infrastructure and, of course, it should support the activities either in quality
or quantity. Fourth, Information technology is used to shorten the bureaucratic path
that has been a tendency convoluted.
Reflecting on the responsiveness case of Settlement and Regional Infrastructure
Department, that strong leadership can also determine whether a responsive public
service organization. However the weakness of the service that more dominated by
the factor of leadership is a large dependence on the personal leadership. In the event
of changes in leadership, the possibility of the level of responsiveness decreasing.
Because of all, to the Settlement and Regional Infrastructure Department should
begin to build responsifitasnya through existing organizaional system. So when there
is change of leadership, the possibility of decreasing responsiveness to be smal
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