KUALITAS LAYANAN DI UPT PERPUSTAKAAN DINAS PENDIDIKAN KOTA YOGYAKARTA
The satisfaction of library user is determined from the extent to services quality provided by library to serve or provide information to the user community. Therefore, quality aspect of library service is the main concern and priority in the activities of library service delivery. This research is...
| Main Authors: | , |
|---|---|
| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2011
|
| Subjects: |
| _version_ | 1826043626780622848 |
|---|---|
| author | , BARID BUDI WICAKSONO , Prof. Dr. Mudiyono |
| author_facet | , BARID BUDI WICAKSONO , Prof. Dr. Mudiyono |
| author_sort | , BARID BUDI WICAKSONO |
| collection | UGM |
| description | The satisfaction of library user is determined from the extent to services
quality provided by library to serve or provide information to the user community.
Therefore, quality aspect of library service is the main concern and priority in the
activities of library service delivery. This research is intended to provide an
overview or description of the quality of library services in general according to
existing theories. Description of library service quality was accompanied by in-depth
analytical work on theoretical framework to provide overall perspective or
understanding of library service quality.
The research method used in this research is descriptive method by
qualitative approach. Informants in this study were internal librarians include the
head of libraries, librarians, and staff, and library users including the general public,
students, and students. The data required is obtained through observation, interview
and documentation. Location of the research conducted at Library Education Center
of Yogyakarta city.
The results showed that quality of services in Library Education Center of
Yogyakarta had not optimal, it is determined by persistence of complaints from
library users of books collection which was uncompleted, less up to date or up to
date and not in accordance with the needs of users |
| first_indexed | 2024-03-13T22:06:46Z |
| format | Thesis |
| id | oai:generic.eprints.org:89282 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T22:06:46Z |
| publishDate | 2011 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:892822014-08-20T02:50:32Z https://repository.ugm.ac.id/89282/ KUALITAS LAYANAN DI UPT PERPUSTAKAAN DINAS PENDIDIKAN KOTA YOGYAKARTA , BARID BUDI WICAKSONO , Prof. Dr. Mudiyono ETD The satisfaction of library user is determined from the extent to services quality provided by library to serve or provide information to the user community. Therefore, quality aspect of library service is the main concern and priority in the activities of library service delivery. This research is intended to provide an overview or description of the quality of library services in general according to existing theories. Description of library service quality was accompanied by in-depth analytical work on theoretical framework to provide overall perspective or understanding of library service quality. The research method used in this research is descriptive method by qualitative approach. Informants in this study were internal librarians include the head of libraries, librarians, and staff, and library users including the general public, students, and students. The data required is obtained through observation, interview and documentation. Location of the research conducted at Library Education Center of Yogyakarta city. The results showed that quality of services in Library Education Center of Yogyakarta had not optimal, it is determined by persistence of complaints from library users of books collection which was uncompleted, less up to date or up to date and not in accordance with the needs of users [Yogyakarta] : Universitas Gadjah Mada 2011 Thesis NonPeerReviewed , BARID BUDI WICAKSONO and , Prof. Dr. Mudiyono (2011) KUALITAS LAYANAN DI UPT PERPUSTAKAAN DINAS PENDIDIKAN KOTA YOGYAKARTA. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=51363 |
| spellingShingle | ETD , BARID BUDI WICAKSONO , Prof. Dr. Mudiyono KUALITAS LAYANAN DI UPT PERPUSTAKAAN DINAS PENDIDIKAN KOTA YOGYAKARTA |
| title | KUALITAS LAYANAN DI UPT PERPUSTAKAAN
DINAS PENDIDIKAN KOTA YOGYAKARTA |
| title_full | KUALITAS LAYANAN DI UPT PERPUSTAKAAN
DINAS PENDIDIKAN KOTA YOGYAKARTA |
| title_fullStr | KUALITAS LAYANAN DI UPT PERPUSTAKAAN
DINAS PENDIDIKAN KOTA YOGYAKARTA |
| title_full_unstemmed | KUALITAS LAYANAN DI UPT PERPUSTAKAAN
DINAS PENDIDIKAN KOTA YOGYAKARTA |
| title_short | KUALITAS LAYANAN DI UPT PERPUSTAKAAN
DINAS PENDIDIKAN KOTA YOGYAKARTA |
| title_sort | kualitas layanan di upt perpustakaan dinas pendidikan kota yogyakarta |
| topic | ETD |
| work_keys_str_mv | AT baridbudiwicaksono kualitaslayanandiuptperpustakaandinaspendidikankotayogyakarta AT profdrmudiyono kualitaslayanandiuptperpustakaandinaspendidikankotayogyakarta |