| Summary: | Service is the main task of the essence of the figure as a servant of the state
apparatus and public servant. The scope of services and public services aspects of
community life that is very broad. Service starts since someone is still in the womb
until death. Broad scope of services and public services tend to be highly dependent
on ideology and economic system of a country. Since the break-away Republic of
Indonesia (NKRI) in September of 1999, Timor-Leste began to establish them and
begin to build his government to catch up with other countries. One tangible
manifestation of that done is to build financial institutions to turn the wheels of the
economy in East Timor. With UNTAET Regulation No. 01 of 2000 concerning the
establishment of the Central Fiscal Authority (CFA) and UNTAET Regulation No. 08
of 2000 concerning the establishment of the Central Payments Office (CPO), which
aims to record the employees working in government and implement the payment of
salaries in question. From year to year, the second function of this agency began
developing in 2001 the Central Payments Office was renamed the Banking and
Payments Authority (BPA), but the service system of payment of salaries of East
Timor has not experienced a change to the present.
The purpose of this research is to understand the situation that actually
happened and to get a view of various problems that arise in the implementation of
payroll services and to identify factors that affect the quality of payroll services in
East Timor.
Type of research is a descriptive qualitative research, because qualitative
methods as research procedures which produce descriptive data in the form of words
written or spoken of the people or the observed behavior. The analysis in this study
carried out by processing the data whether it is primary data and secondary data to
then be processed and interpreted descriptively. From the results of research
conducted on BPA Timor-Leste can be concluded that service quality is still not
good, this result is based on the indicators used by the authors to measure the quality
that exists.
Quality of service provided to service users do not meet the desires and
expectations of service users which means the satisfaction of service users has not
been achieved. In addition, coupled with the supporting factors such as technology
tools those have not been fully utilized in accordance with its existence due to lack of
expertise available human resources.
Thus the authors suggest Banking and Payments Authority of East Timor to
pay more attention to the functions and responsibilities as the Central Bank of East
Timor, which began putting owned facilities and infrastructure in accordance with
their respective authorities.
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