| Summary: | The Public service is a thing which must be implemented and complied
with by the Government. Government must be able to provide maximum service
to satisfy the wishes and needs of the community. The number of complaints on
the catapult of public opinion on the public service by the Government at least be
able to portray the State of the quality of public service that currently enjoy the
community. This study will analyze the quality of public service and the factors
that may effect the quality of public services in the office of licensing and
investment services (KP3M) Solok Regency.
This study is a qualitative descriptive approach. The data used are primary
data and secondary data, primary data processing in the form of interviews and
observation and documentation. While secondary data from records or documents
relating to the issue under study.
The results showed that the quality of care licensing in the District of
Solok KP3M not good enough. It can be seen from the state office buildings are
not adequate services, lack of support facilities and services have not explained
the procedure and the completion time of licensing services. While service quality
is good enough permissions can be seen from the attitude of employees KP3M in
serving the community.
In addition there are several factors that effect the poor quality of the
services license KP3M Solok regency. Some of them have not been applied
technology, information and communication in the process of making the
provision of public services are still running using the manual system. In addition
to the exiting service culture in KP3M still contaminated with the local culture
and social environment. Provide incentives, staff competency and staff are not in
accordance with the expertise to make KP3M Solok District has not been able to
improve the quality of service.
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