PENGARUH PELATIHAN SERVICE EXCELLENT UNTUK MENINGKATKAN PELAYANAN PERAWAT YANG BERORIENTASI PADA KEPUASAN PASIEN DI RUMAH SAKIT
Service excellent is an important factor to increase patient satisfaction. Patients have desire to get good service, cared and needs met. In addition service excellent has contribution in increasing patient visit. This research was intended to improve nurse behavior oriented on patient satisfaction...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2011
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