EVALUASI NIAT BERKELANJUTAN WAJIB PAJAK TERHADAP LAYANAN E�FILLING
This research develops for predicting the implementation of electronic tax filling services using IS continuance intention model by Bhattacherjee (2001) which modified added Delone and McLean (2003) variables: system quality, information quality, and service quality. Bhattacherjee (2001) suggest tha...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2011
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| Summary: | This research develops for predicting the implementation of electronic tax filling
services using IS continuance intention model by Bhattacherjee (2001) which
modified added Delone and McLean (2003) variables: system quality, information
quality, and service quality. Bhattacherjee (2001) suggest that user�s continuance
intention is determined by their satisfaction with IS use and perceive usefulness.
It is an empirical study using purposive sampling and snowball sampling
judgments in data collection methods. The subject of this study was the taxpayer
who has tried or have been using e�filling system in DI Yogyakarta and Jakarta.
Analysis of data using SmartPLS 2.0.
The result of this research show that: there is a positive and significant
influence of user satisfaction on continuance intention |
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