PENGARUH KUALITAS LAYANAN PARIWISATA DAN KUALITAS HOTEL TERHADAP KEPUASAN WISATAWAN DI KOTA DANANG VIETNAM
In this research, researcher took tourism service quality and hotel quality in Danang City as researcher's research subjects. Those two aspects were chosen because they have a strong relation with tourist satisfaction. The tourism service quality variable here covers physical evidence (tangible...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2011
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| _version_ | 1797030735290302464 |
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| author | , TRAN THI TRUNG , Dr. M Baiquni, MA. |
| author_facet | , TRAN THI TRUNG , Dr. M Baiquni, MA. |
| author_sort | , TRAN THI TRUNG |
| collection | UGM |
| description | In this research, researcher took tourism service quality and hotel quality in
Danang City as researcher's research subjects. Those two aspects were chosen because
they have a strong relation with tourist satisfaction.
The tourism service quality variable here covers physical evidence (tangible),
reliability, responsiveness, empathy, assurance. While hotel quality variable used are
location, facility, service, employee and tariff. Data gathering method used was
observation, documentation, and interview while researcher used questioner as data
gathering tool. Data analysis method used was validity test, reliability test and multiple
regression analysis.
This research purposes are, to know tourist perception on the tourist service
quality, to understand the tourist perception on the hotel quality, to gain information of
whether service quality and hotel quality variables give a significant influence on the
satisfaction of the tourists who come to Danang city.
The result of the research and data gathering shows that the tourist perception in
service quality is very good 28,53%, good 40,33%, bad 25,07%, and very bad 6,07%.
It also shows that tourist perception ion the hotel quality is very good 31,43%, good
41,21%, bad 16,64% and very bad 10,71% and the correlation coefficient value (R)
shows that the relation between service quality and hotel quality on tourism
satisfaction is very strong (0,923). Therefore, we can conclude that the service quality
and the hotel quality |
| first_indexed | 2024-03-13T22:10:29Z |
| format | Thesis |
| id | oai:generic.eprints.org:90444 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T22:10:29Z |
| publishDate | 2011 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:904442014-08-20T02:54:06Z https://repository.ugm.ac.id/90444/ PENGARUH KUALITAS LAYANAN PARIWISATA DAN KUALITAS HOTEL TERHADAP KEPUASAN WISATAWAN DI KOTA DANANG VIETNAM , TRAN THI TRUNG , Dr. M Baiquni, MA. ETD In this research, researcher took tourism service quality and hotel quality in Danang City as researcher's research subjects. Those two aspects were chosen because they have a strong relation with tourist satisfaction. The tourism service quality variable here covers physical evidence (tangible), reliability, responsiveness, empathy, assurance. While hotel quality variable used are location, facility, service, employee and tariff. Data gathering method used was observation, documentation, and interview while researcher used questioner as data gathering tool. Data analysis method used was validity test, reliability test and multiple regression analysis. This research purposes are, to know tourist perception on the tourist service quality, to understand the tourist perception on the hotel quality, to gain information of whether service quality and hotel quality variables give a significant influence on the satisfaction of the tourists who come to Danang city. The result of the research and data gathering shows that the tourist perception in service quality is very good 28,53%, good 40,33%, bad 25,07%, and very bad 6,07%. It also shows that tourist perception ion the hotel quality is very good 31,43%, good 41,21%, bad 16,64% and very bad 10,71% and the correlation coefficient value (R) shows that the relation between service quality and hotel quality on tourism satisfaction is very strong (0,923). Therefore, we can conclude that the service quality and the hotel quality [Yogyakarta] : Universitas Gadjah Mada 2011 Thesis NonPeerReviewed , TRAN THI TRUNG and , Dr. M Baiquni, MA. (2011) PENGARUH KUALITAS LAYANAN PARIWISATA DAN KUALITAS HOTEL TERHADAP KEPUASAN WISATAWAN DI KOTA DANANG VIETNAM. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=53046 |
| spellingShingle | ETD , TRAN THI TRUNG , Dr. M Baiquni, MA. PENGARUH KUALITAS LAYANAN PARIWISATA DAN KUALITAS HOTEL TERHADAP KEPUASAN WISATAWAN DI KOTA DANANG VIETNAM |
| title | PENGARUH KUALITAS LAYANAN PARIWISATA DAN
KUALITAS HOTEL TERHADAP KEPUASAN WISATAWAN
DI KOTA DANANG VIETNAM |
| title_full | PENGARUH KUALITAS LAYANAN PARIWISATA DAN
KUALITAS HOTEL TERHADAP KEPUASAN WISATAWAN
DI KOTA DANANG VIETNAM |
| title_fullStr | PENGARUH KUALITAS LAYANAN PARIWISATA DAN
KUALITAS HOTEL TERHADAP KEPUASAN WISATAWAN
DI KOTA DANANG VIETNAM |
| title_full_unstemmed | PENGARUH KUALITAS LAYANAN PARIWISATA DAN
KUALITAS HOTEL TERHADAP KEPUASAN WISATAWAN
DI KOTA DANANG VIETNAM |
| title_short | PENGARUH KUALITAS LAYANAN PARIWISATA DAN
KUALITAS HOTEL TERHADAP KEPUASAN WISATAWAN
DI KOTA DANANG VIETNAM |
| title_sort | pengaruh kualitas layanan pariwisata dan kualitas hotel terhadap kepuasan wisatawan di kota danang vietnam |
| topic | ETD |
| work_keys_str_mv | AT tranthitrung pengaruhkualitaslayananpariwisatadankualitashotelterhadapkepuasanwisatawandikotadanangvietnam AT drmbaiqunima pengaruhkualitaslayananpariwisatadankualitashotelterhadapkepuasanwisatawandikotadanangvietnam |