| Summary: | This study aims to assess the effectiveness of the Organization Department of
Employment Agency Hukun Publishing Association, Directorate of Civil Registration,
Ministry of Justice of Timor-Leste in order to respond to public demands good service and satisfaction has become something needs to be met by the government bureaucracy as a servant of the state and public servant. Effectiveness is a situation in which the physical and spiritual activities conducted by the Department of Legal Publishing Company's Articles of Association can achieve good results and as desired (Outcome) compared with the output (output).
To realize the government administration, as described above required employees who are professional, responsible, through several aspects, among others:
Aspects of HR has a very strategic position in the organization. Aspects of the utilization
of staff should be utilized to the maximum if each employee was given the task in
accordance with the educational background and experience will certainly do their job
well to achieve results efficiently and effectively in accordance with the organization's
mission. Delegation of authority is a core aspect of a form of accountability
relationships. So that the work to be performed can be coordinated by orders of superiors to subordinates of the top management to the bottom of the unit or part, in carrying out duties and jobs provided by the leadership to subordinates do not have
problems. Aspects of the use of technology is an important factor in improving the quality of public services due to the use of technology will force the commitment of the elite, system and apparatus of government to improve the quality of public services will bring more information to the government apparatus and the elite that will force them to work professionally.
Department of Legal Publishing company's Articles of Association as one of the
government institution has the duty and responsibility to provide services to the people of Timor-Leste as a whole, according to the Constitution Article 137, Government Regulation No. 34/2009 and the rule of law No. 7 / 2006 article 1 of the publishing legal statutes of the company. This study, using qualitative methods, with this type of descriptive approach. Primary data obtained through direct interviews with infomrman namely: Director, Head of Department, Head of Section, along with staff who served as the first party. Interview done by users of the service as second party users of the service in the Department. Secondary data was obtained through a variety of existing documentation.
By considering all the above is expected the Department to provide good service
and the maximum to pay attention and hope the whole nation and people of Timor-Leste.
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