PROFIL LAYANAN PUBLIK PERIJINAN PENYELENGGARAAN PELAYANAN KESEHATAN SWASTA DITINJAU DARI PRINSIP GOOD GOVERNANCE Studi tentang Perijinan Apotek pada Badan Pelayanan Perijinan Terpadu (BPPT) Kota Tangerang
Good governance is an instrument to create a solid, responsible, effective and efficient state administration, by maintaining the harmony of the constructive interaction between a state and private as well as public sectors. Successful implementation of good governance can be observed from the state...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2011
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| _version_ | 1826045129830432768 |
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| author | , Maritha Nilawati., S.Si., Apt , Dr. H. Sampurno, Apt. |
| author_facet | , Maritha Nilawati., S.Si., Apt , Dr. H. Sampurno, Apt. |
| author_sort | , Maritha Nilawati., S.Si., Apt |
| collection | UGM |
| description | Good governance is an instrument to create a solid, responsible, effective
and efficient state administration, by maintaining the harmony of the constructive
interaction between a state and private as well as public sectors. Successful
implementation of good governance can be observed from the state�s conformity
to the principles of its supporters.
In this research, the 38 questionnaires were distributed to and completed
by respondents who had directly interacted with the officers of BPPT Tangerang
(the state Integrated Licensing Service Agency) in administering the licenses of
various pharmacies during the period of January to July 2011. This research is a
descriptive qualitative research, conducted by observing the implementation of the
service functions of the principles of Good Governance and describing social
phenomena using a valid and reliable questionnaire and an unstructured direct
interviews and observations. The data were then qualitatively analyzed using
simple statistics (frequency and percentage) with the SPSS program and using the
Value of Customers Satisfaction Index, adapted from the Community Satisfaction
Index Value (Ratminto, and Winarsih, 2008).
In general, the public service provided by BPPT Tangerang already has the
spirit of good governance, because the supporting devices and systems have been
designed in such a way to conform to the standards of public service and in
harmony with the principles of good governance.The results showed that the level
of conformity between the public service performed in BPPT Tangerang in the
field of people's welfare with the principles of good governance are as follows:
The dimension of public service procedures is 61% conformable and 39%
unconformable, the dimension of cost and period of completion is 59%
conformable and 41% unconformable with the principles of transparency,
efficiency and effectiveness, the dimension of facilities and infrastructure is 52%
conformable and 48% unconformable , the dimension of quantity and competence
of the implementation is 58% conformable and 42% unconformable, the
dimension of the handling complaints and suggestions is 57% conformable and
43% unconformable with the principles of participation and responsiveness, the
dimension of service and security guarantee is 70% conformable and 30%
unconformable with the principles of accountability and transparency. The results
of the analysis on the level of conformity between the public service performed in
BPPT Tangerang with the principles of good governance show that the total value
of the Customers Satisfaction Index is 2.68 |
| first_indexed | 2024-03-13T22:32:24Z |
| format | Thesis |
| id | oai:generic.eprints.org:97297 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T22:32:24Z |
| publishDate | 2011 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:972972016-03-04T08:50:04Z https://repository.ugm.ac.id/97297/ PROFIL LAYANAN PUBLIK PERIJINAN PENYELENGGARAAN PELAYANAN KESEHATAN SWASTA DITINJAU DARI PRINSIP GOOD GOVERNANCE Studi tentang Perijinan Apotek pada Badan Pelayanan Perijinan Terpadu (BPPT) Kota Tangerang , Maritha Nilawati., S.Si., Apt , Dr. H. Sampurno, Apt. ETD Good governance is an instrument to create a solid, responsible, effective and efficient state administration, by maintaining the harmony of the constructive interaction between a state and private as well as public sectors. Successful implementation of good governance can be observed from the state�s conformity to the principles of its supporters. In this research, the 38 questionnaires were distributed to and completed by respondents who had directly interacted with the officers of BPPT Tangerang (the state Integrated Licensing Service Agency) in administering the licenses of various pharmacies during the period of January to July 2011. This research is a descriptive qualitative research, conducted by observing the implementation of the service functions of the principles of Good Governance and describing social phenomena using a valid and reliable questionnaire and an unstructured direct interviews and observations. The data were then qualitatively analyzed using simple statistics (frequency and percentage) with the SPSS program and using the Value of Customers Satisfaction Index, adapted from the Community Satisfaction Index Value (Ratminto, and Winarsih, 2008). In general, the public service provided by BPPT Tangerang already has the spirit of good governance, because the supporting devices and systems have been designed in such a way to conform to the standards of public service and in harmony with the principles of good governance.The results showed that the level of conformity between the public service performed in BPPT Tangerang in the field of people's welfare with the principles of good governance are as follows: The dimension of public service procedures is 61% conformable and 39% unconformable, the dimension of cost and period of completion is 59% conformable and 41% unconformable with the principles of transparency, efficiency and effectiveness, the dimension of facilities and infrastructure is 52% conformable and 48% unconformable , the dimension of quantity and competence of the implementation is 58% conformable and 42% unconformable, the dimension of the handling complaints and suggestions is 57% conformable and 43% unconformable with the principles of participation and responsiveness, the dimension of service and security guarantee is 70% conformable and 30% unconformable with the principles of accountability and transparency. The results of the analysis on the level of conformity between the public service performed in BPPT Tangerang with the principles of good governance show that the total value of the Customers Satisfaction Index is 2.68 [Yogyakarta] : Universitas Gadjah Mada 2011 Thesis NonPeerReviewed , Maritha Nilawati., S.Si., Apt and , Dr. H. Sampurno, Apt. (2011) PROFIL LAYANAN PUBLIK PERIJINAN PENYELENGGARAAN PELAYANAN KESEHATAN SWASTA DITINJAU DARI PRINSIP GOOD GOVERNANCE Studi tentang Perijinan Apotek pada Badan Pelayanan Perijinan Terpadu (BPPT) Kota Tangerang. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=54007 |
| spellingShingle | ETD , Maritha Nilawati., S.Si., Apt , Dr. H. Sampurno, Apt. PROFIL LAYANAN PUBLIK PERIJINAN PENYELENGGARAAN PELAYANAN KESEHATAN SWASTA DITINJAU DARI PRINSIP GOOD GOVERNANCE Studi tentang Perijinan Apotek pada Badan Pelayanan Perijinan Terpadu (BPPT) Kota Tangerang |
| title | PROFIL LAYANAN PUBLIK PERIJINAN
PENYELENGGARAAN PELAYANAN KESEHATAN SWASTA
DITINJAU DARI PRINSIP GOOD GOVERNANCE
Studi tentang Perijinan Apotek pada Badan Pelayanan Perijinan
Terpadu (BPPT) Kota Tangerang |
| title_full | PROFIL LAYANAN PUBLIK PERIJINAN
PENYELENGGARAAN PELAYANAN KESEHATAN SWASTA
DITINJAU DARI PRINSIP GOOD GOVERNANCE
Studi tentang Perijinan Apotek pada Badan Pelayanan Perijinan
Terpadu (BPPT) Kota Tangerang |
| title_fullStr | PROFIL LAYANAN PUBLIK PERIJINAN
PENYELENGGARAAN PELAYANAN KESEHATAN SWASTA
DITINJAU DARI PRINSIP GOOD GOVERNANCE
Studi tentang Perijinan Apotek pada Badan Pelayanan Perijinan
Terpadu (BPPT) Kota Tangerang |
| title_full_unstemmed | PROFIL LAYANAN PUBLIK PERIJINAN
PENYELENGGARAAN PELAYANAN KESEHATAN SWASTA
DITINJAU DARI PRINSIP GOOD GOVERNANCE
Studi tentang Perijinan Apotek pada Badan Pelayanan Perijinan
Terpadu (BPPT) Kota Tangerang |
| title_short | PROFIL LAYANAN PUBLIK PERIJINAN
PENYELENGGARAAN PELAYANAN KESEHATAN SWASTA
DITINJAU DARI PRINSIP GOOD GOVERNANCE
Studi tentang Perijinan Apotek pada Badan Pelayanan Perijinan
Terpadu (BPPT) Kota Tangerang |
| title_sort | profil layanan publik perijinan penyelenggaraan pelayanan kesehatan swasta ditinjau dari prinsip good governance studi tentang perijinan apotek pada badan pelayanan perijinan terpadu bppt kota tangerang |
| topic | ETD |
| work_keys_str_mv | AT marithanilawatissiapt profillayananpublikperijinanpenyelenggaraanpelayanankesehatanswastaditinjaudariprinsipgoodgovernancestuditentangperijinanapotekpadabadanpelayananperijinanterpadubpptkotatangerang AT drhsampurnoapt profillayananpublikperijinanpenyelenggaraanpelayanankesehatanswastaditinjaudariprinsipgoodgovernancestuditentangperijinanapotekpadabadanpelayananperijinanterpadubpptkotatangerang |