KUALITAS PELAYANAN KB DAN KEPUASAN KLIEN BENARKAH KEDUANYA BERHUBUNGAN SECARA LANGSUNG
Background: Up to know, an improving quality is assumed to increase a client satisfaction of a family planning (FP) service. This assumption is not supported by valid scientific evidences. Objective: to find a new understanding on the conceptual framework of relationship between a client satisfactio...
| প্রধান লেখক: | , |
|---|---|
| বিন্যাস: | গবেষণাপত্র |
| প্রকাশিত: |
[Yogyakarta] : Universitas Gadjah Mada
2012
|
| বিষয়গুলি: |
| _version_ | 1826045155960946688 |
|---|---|
| author | , Ina Agustina, Dra , Prof. dr. Siswanto Agus Wilopo, SU., MSc., ScD. |
| author_facet | , Ina Agustina, Dra , Prof. dr. Siswanto Agus Wilopo, SU., MSc., ScD. |
| author_sort | , Ina Agustina, Dra |
| collection | UGM |
| description | Background: Up to know, an improving quality is assumed to increase a
client satisfaction of a family planning (FP) service. This assumption is not
supported by valid scientific evidences.
Objective: to find a new understanding on the conceptual framework of
relationship between a client satisfaction and quality of FP services.
Methods: This research is an observational study that collects data
prospectively used an exit interview. Target population was womenmarriage
at the reproductive age (MWRA) who visited a MCH and FP
clinic at all 27 of Puskesmas at the Purworejo district. A sample of each
Puskesmas is comprised of 3 types of contraceptives clients and the total
sample size of this study is 190 clients (136 ordinary and 54 simulative).
Levels of client satisfaction and quality of service were measured
subjective and objectively. Their relationships were analyzed using
descriptive methods, a correlation, and logistic regression.
Results: A client satisfaction of contraceptive service is relatively high
where simulative clients are lower than ordinary clients. Using subjective
measure on quality of services, both two types of clients judged a quality
of service low (score 22 and 25 out of maximal score 43). This is
consistent with the objective measures at the Puskesmas level (average
score 41 out of maximal score 81). A client satisfaction to service
associated with a subjective of quality measures by the clients (OR: 1,31--
3,77). But it does not correlate with our assessment of quality of service
using objective measures at the Puskesmas level. Correlations are weaker
among the simulative clients than ordinary clients.
Conclusion: A client satisfaction associates with subjective measures
quality of services. However, a client satisfaction does not associate with
objective measures of quality of services. There is no guaranty that
improving technical quality of services will result an increasing of client
satisfaction for family planning. |
| first_indexed | 2024-03-13T22:32:48Z |
| format | Thesis |
| id | oai:generic.eprints.org:97426 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T22:32:48Z |
| publishDate | 2012 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:974262016-03-04T08:47:10Z https://repository.ugm.ac.id/97426/ KUALITAS PELAYANAN KB DAN KEPUASAN KLIEN BENARKAH KEDUANYA BERHUBUNGAN SECARA LANGSUNG , Ina Agustina, Dra , Prof. dr. Siswanto Agus Wilopo, SU., MSc., ScD. ETD Background: Up to know, an improving quality is assumed to increase a client satisfaction of a family planning (FP) service. This assumption is not supported by valid scientific evidences. Objective: to find a new understanding on the conceptual framework of relationship between a client satisfaction and quality of FP services. Methods: This research is an observational study that collects data prospectively used an exit interview. Target population was womenmarriage at the reproductive age (MWRA) who visited a MCH and FP clinic at all 27 of Puskesmas at the Purworejo district. A sample of each Puskesmas is comprised of 3 types of contraceptives clients and the total sample size of this study is 190 clients (136 ordinary and 54 simulative). Levels of client satisfaction and quality of service were measured subjective and objectively. Their relationships were analyzed using descriptive methods, a correlation, and logistic regression. Results: A client satisfaction of contraceptive service is relatively high where simulative clients are lower than ordinary clients. Using subjective measure on quality of services, both two types of clients judged a quality of service low (score 22 and 25 out of maximal score 43). This is consistent with the objective measures at the Puskesmas level (average score 41 out of maximal score 81). A client satisfaction to service associated with a subjective of quality measures by the clients (OR: 1,31-- 3,77). But it does not correlate with our assessment of quality of service using objective measures at the Puskesmas level. Correlations are weaker among the simulative clients than ordinary clients. Conclusion: A client satisfaction associates with subjective measures quality of services. However, a client satisfaction does not associate with objective measures of quality of services. There is no guaranty that improving technical quality of services will result an increasing of client satisfaction for family planning. [Yogyakarta] : Universitas Gadjah Mada 2012 Thesis NonPeerReviewed , Ina Agustina, Dra and , Prof. dr. Siswanto Agus Wilopo, SU., MSc., ScD. (2012) KUALITAS PELAYANAN KB DAN KEPUASAN KLIEN BENARKAH KEDUANYA BERHUBUNGAN SECARA LANGSUNG. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=54392 |
| spellingShingle | ETD , Ina Agustina, Dra , Prof. dr. Siswanto Agus Wilopo, SU., MSc., ScD. KUALITAS PELAYANAN KB DAN KEPUASAN KLIEN BENARKAH KEDUANYA BERHUBUNGAN SECARA LANGSUNG |
| title | KUALITAS PELAYANAN KB DAN KEPUASAN KLIEN
BENARKAH KEDUANYA BERHUBUNGAN SECARA LANGSUNG |
| title_full | KUALITAS PELAYANAN KB DAN KEPUASAN KLIEN
BENARKAH KEDUANYA BERHUBUNGAN SECARA LANGSUNG |
| title_fullStr | KUALITAS PELAYANAN KB DAN KEPUASAN KLIEN
BENARKAH KEDUANYA BERHUBUNGAN SECARA LANGSUNG |
| title_full_unstemmed | KUALITAS PELAYANAN KB DAN KEPUASAN KLIEN
BENARKAH KEDUANYA BERHUBUNGAN SECARA LANGSUNG |
| title_short | KUALITAS PELAYANAN KB DAN KEPUASAN KLIEN
BENARKAH KEDUANYA BERHUBUNGAN SECARA LANGSUNG |
| title_sort | kualitas pelayanan kb dan kepuasan klien benarkah keduanya berhubungan secara langsung |
| topic | ETD |
| work_keys_str_mv | AT inaagustinadra kualitaspelayanankbdankepuasanklienbenarkahkeduanyaberhubungansecaralangsung AT profdrsiswantoaguswiloposumscscd kualitaspelayanankbdankepuasanklienbenarkahkeduanyaberhubungansecaralangsung |