| Summary: | Lately market situation tends to change dynamic and relatively fast on
information about demand and supply, this situation demand companies to be able
to respond to the situation quickly and accurately. Use of business solutions based
applications began to be used as an option and the main strategy to respond to this
situation, one of these applications are Enterprise Resource Planning or ERP. ERP
utilization growth has drastically increased from year to year based on research of
information systems. This high growth was directly proportional to the risk in
their implementation, there were so many companies fail to implement it and this
failure has implications for the company's long-term investment because this
project required a very high cost. Looking at this phenomenon, many researchers
including DeLone & McLean and Lin try to create a model that can measure the
factors that influence the success of the ERP implementation.
Based on the information system success model of DeLone & McLean
(1992 and 2003) and Lin�s model (2010), this research uses the model to measure
the successful implementation of ERP in PT. Konimex, Solo. The purpose of this
research is to examine the relationship quality of ERP with the perceived
usefulness of ERP and ERP�s user satisfaction and relationship top management
support to the perceived usefulness of ERP in PT. Konimex this so that it can be
used for the management, improvement or development of ERP to create a better
one in the future. The method used to achieve these goals is by using the method
of Structural Equation Modeling and this research uses the instrument in the form
of a questionnaire to obtain response from the respondents, are employees of PT.
Konimex that use ERP.
The results of this research indicates that there is significant influence
between information quality to the perceived of usefulness and user satisfaction.
Results of this research indicates the system quality also has a significant
influence to the perceived usefulness ERP but not significant to the user
satisfaction, while service quality just has significant influence on user
satisfaction. This indicates that ERP owned by PT. Konimex now that need to be
repaired or upgraded so that it can meet the needs of ERP user. Factor top
management support from the results of this study indicates no significant
influence to the perceived of usefulness ERP.
The research recommends that in an ERP implementation project in a
company is required periodic managing activity and evaluation to the overall in
terms of both technical and other supporting device as well as in terms of human
resources. The result from this activity can be used to analyze the weakness and
strengths of ERP that used in the company. The research also recommends need
for improving top management support in ERP implementation project in the
form of involvement of top management in every stage of that existing ERP
implementation. Top management involvement in project implementation is
required to indicates their commitment to this project and also their involvement is important to share values of using ERP, share objectives and benefits to be
achieved from ERP implementation to all employees in the company.
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