| Summary: | emands of public service reform became imperative institutions including
the Land Office to launch a program Larasita, ie services directed towards service
excellence, thus the purpose of this study is "To know what factors that dominate
the performance of services in the Land Office land Palembang City, Province
South Sumatera "The study was conducted using quantitative research design,
where the sample in this study is the applicant for a certificate of land in the city
of Palembang as many as 100 respondents, data analysis techniques using the test
factor.
The results of the discussion of the factors that dominate the performance of
services in the Land Office land Palembang, South Sumatra Province, established
seven factors, of which the main factor, which is a priority superior service
performance improvement, including efforts to improve socialization by providing
an explanation including explanation of the administrative mechanism costs in the
management, leadership makes the scheduling system that clearly divide personal
space and thus giving the acceleration of service in the field, conduct cooperation
or coordination with other institutions (local governments ranging from sub to
sub) regarding the status of land, and the latter provide training or training
technical support to employees in order to provide explanations to the public
regarding issues of land with dimensions of civil and criminal law, whereas the
two main factors to include
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