Pengaruh Kualitas Layanan Terhadap Kepuasan Konsumen Dan Repurchase Intention Pada Hotel "X"
In dealing with increasingly fierce competition in hotel industry, every hotel should be able to provide products or service in accordance with the customers desires in order to win the competition. This research tries to identify: influence of service quality which consists of: interaction quality,...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2012
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