ANALISIS INDEKS KEPUASAN MASYARAKAT (IKM) TERHADAP PELAYANAN PUBLIK DI KANTOR KECAMATAN SIPORA UTARA KABUPATEN KEPULAUAN MENTAWAI, 2011 Implementasi Keputusan Menteri Negara Pemberdayaan Aparatur Negara Nomor 25 Tahun 2004
This study aims to determine the index of people�s satisfaction with public service in the north district office sipora, knowing the correspondence between the level of the perceived interest of the service. The method used in this study is the analisis of community satisfaction index, the analisi...
| Main Authors: | , |
|---|---|
| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2012
|
| Subjects: |
| _version_ | 1797032437848473600 |
|---|---|
| author | , Rizky Kurniawan , Drs. Andreas Budi Purnomo, MA. |
| author_facet | , Rizky Kurniawan , Drs. Andreas Budi Purnomo, MA. |
| author_sort | , Rizky Kurniawan |
| collection | UGM |
| description | This study aims to determine the index of people�s satisfaction with public service in the north district office sipora, knowing the correspondence between the level of the perceived interest of the service. The method used in this study is the analisis of community satisfaction index, the analisis of the level of community interest and satisfaction, and two different test avarage using the Mann-Whitney test, test using primary data and secondary data. Primary data obtained through questionnaires and direct interviews with people who've come to the Office of the District of North Sipora, while the secondary data obtained from Bappeda and the District of North Sipora. The results showed that the index of people's satisfaction with public services in the Office of the District of North Sipora still normal, and there are still differences between the degree of importance of service with the service that the community feels it is seen from many elements of service that has not been implemented properly. |
| first_indexed | 2024-03-13T22:38:24Z |
| format | Thesis |
| id | oai:generic.eprints.org:99195 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T22:38:24Z |
| publishDate | 2012 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:991952016-03-04T08:48:38Z https://repository.ugm.ac.id/99195/ ANALISIS INDEKS KEPUASAN MASYARAKAT (IKM) TERHADAP PELAYANAN PUBLIK DI KANTOR KECAMATAN SIPORA UTARA KABUPATEN KEPULAUAN MENTAWAI, 2011 Implementasi Keputusan Menteri Negara Pemberdayaan Aparatur Negara Nomor 25 Tahun 2004 , Rizky Kurniawan , Drs. Andreas Budi Purnomo, MA. ETD This study aims to determine the index of people�s satisfaction with public service in the north district office sipora, knowing the correspondence between the level of the perceived interest of the service. The method used in this study is the analisis of community satisfaction index, the analisis of the level of community interest and satisfaction, and two different test avarage using the Mann-Whitney test, test using primary data and secondary data. Primary data obtained through questionnaires and direct interviews with people who've come to the Office of the District of North Sipora, while the secondary data obtained from Bappeda and the District of North Sipora. The results showed that the index of people's satisfaction with public services in the Office of the District of North Sipora still normal, and there are still differences between the degree of importance of service with the service that the community feels it is seen from many elements of service that has not been implemented properly. [Yogyakarta] : Universitas Gadjah Mada 2012 Thesis NonPeerReviewed , Rizky Kurniawan and , Drs. Andreas Budi Purnomo, MA. (2012) ANALISIS INDEKS KEPUASAN MASYARAKAT (IKM) TERHADAP PELAYANAN PUBLIK DI KANTOR KECAMATAN SIPORA UTARA KABUPATEN KEPULAUAN MENTAWAI, 2011 Implementasi Keputusan Menteri Negara Pemberdayaan Aparatur Negara Nomor 25 Tahun 2004. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=55583 |
| spellingShingle | ETD , Rizky Kurniawan , Drs. Andreas Budi Purnomo, MA. ANALISIS INDEKS KEPUASAN MASYARAKAT (IKM) TERHADAP PELAYANAN PUBLIK DI KANTOR KECAMATAN SIPORA UTARA KABUPATEN KEPULAUAN MENTAWAI, 2011 Implementasi Keputusan Menteri Negara Pemberdayaan Aparatur Negara Nomor 25 Tahun 2004 |
| title | ANALISIS INDEKS KEPUASAN MASYARAKAT (IKM)
TERHADAP PELAYANAN PUBLIK
DI KANTOR KECAMATAN SIPORA UTARA
KABUPATEN KEPULAUAN MENTAWAI, 2011
Implementasi Keputusan Menteri Negara Pemberdayaan Aparatur Negara
Nomor 25 Tahun 2004 |
| title_full | ANALISIS INDEKS KEPUASAN MASYARAKAT (IKM)
TERHADAP PELAYANAN PUBLIK
DI KANTOR KECAMATAN SIPORA UTARA
KABUPATEN KEPULAUAN MENTAWAI, 2011
Implementasi Keputusan Menteri Negara Pemberdayaan Aparatur Negara
Nomor 25 Tahun 2004 |
| title_fullStr | ANALISIS INDEKS KEPUASAN MASYARAKAT (IKM)
TERHADAP PELAYANAN PUBLIK
DI KANTOR KECAMATAN SIPORA UTARA
KABUPATEN KEPULAUAN MENTAWAI, 2011
Implementasi Keputusan Menteri Negara Pemberdayaan Aparatur Negara
Nomor 25 Tahun 2004 |
| title_full_unstemmed | ANALISIS INDEKS KEPUASAN MASYARAKAT (IKM)
TERHADAP PELAYANAN PUBLIK
DI KANTOR KECAMATAN SIPORA UTARA
KABUPATEN KEPULAUAN MENTAWAI, 2011
Implementasi Keputusan Menteri Negara Pemberdayaan Aparatur Negara
Nomor 25 Tahun 2004 |
| title_short | ANALISIS INDEKS KEPUASAN MASYARAKAT (IKM)
TERHADAP PELAYANAN PUBLIK
DI KANTOR KECAMATAN SIPORA UTARA
KABUPATEN KEPULAUAN MENTAWAI, 2011
Implementasi Keputusan Menteri Negara Pemberdayaan Aparatur Negara
Nomor 25 Tahun 2004 |
| title_sort | analisis indeks kepuasan masyarakat ikm terhadap pelayanan publik di kantor kecamatan sipora utara kabupaten kepulauan mentawai 2011 implementasi keputusan menteri negara pemberdayaan aparatur negara nomor 25 tahun 2004 |
| topic | ETD |
| work_keys_str_mv | AT rizkykurniawan analisisindekskepuasanmasyarakatikmterhadappelayananpublikdikantorkecamatansiporautarakabupatenkepulauanmentawai2011implementasikeputusanmenterinegarapemberdayaanaparaturnegaranomor25tahun2004 AT drsandreasbudipurnomoma analisisindekskepuasanmasyarakatikmterhadappelayananpublikdikantorkecamatansiporautarakabupatenkepulauanmentawai2011implementasikeputusanmenterinegarapemberdayaanaparaturnegaranomor25tahun2004 |