PENGARUH BERBAGI PENGETAHUAN DAN BUDAYA TIM PADA KINERJA INOVASI LAYANAN (STUDI PADA HOTEL DI YOGYAKARTA)
Innovation is an essential requirement for hospitality sphere in order to enhance competitive advantage of the company. To enhance the capability of service innovation performance, company needs the knowledge which is gained from team culture knowledge sharing activities. This study focused on the h...
| Main Authors: | , |
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| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2012
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| Subjects: |
| _version_ | 1826045564777660416 |
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| author | , Nurul Hidayat , Dr. Nurul Indarti, Sivilokonom, Cand. Merc. |
| author_facet | , Nurul Hidayat , Dr. Nurul Indarti, Sivilokonom, Cand. Merc. |
| author_sort | , Nurul Hidayat |
| collection | UGM |
| description | Innovation is an essential requirement for hospitality sphere in order to
enhance competitive advantage of the company. To enhance the capability of
service innovation performance, company needs the knowledge which is gained
from team culture knowledge sharing activities. This study focused on the
hospitality industry because there was still being a lack of research about
knowledge management in the hospitality industry than in other sectors.
Knowledge sharing and team culture were proved had important influence on the
service innovation performance. This study did not prove that team culture had a
role as moderating variable of the influence of knowledge sharing on service
innovation performance. Research framework that was developed in this study
was tested with 230 employees working in the starred hotels in Yogyakarta. Data
were collected using survey method with questionnaire as an instrument.
Respondent responses in this study indicated that the influence of knowledge
sharing and team culture on service innovation performance showed significant
results. The main conclusion to be drawn from these findings are to achieve high
service innovation performance, company should first develop knowledge sharing
behavior and inculcate the better team culture on employees, which further could
enhance competitive advantage and sustainability of the company. |
| first_indexed | 2024-03-13T22:39:04Z |
| format | Thesis |
| id | oai:generic.eprints.org:99410 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T22:39:04Z |
| publishDate | 2012 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:994102016-03-04T08:48:08Z https://repository.ugm.ac.id/99410/ PENGARUH BERBAGI PENGETAHUAN DAN BUDAYA TIM PADA KINERJA INOVASI LAYANAN (STUDI PADA HOTEL DI YOGYAKARTA) , Nurul Hidayat , Dr. Nurul Indarti, Sivilokonom, Cand. Merc. ETD Innovation is an essential requirement for hospitality sphere in order to enhance competitive advantage of the company. To enhance the capability of service innovation performance, company needs the knowledge which is gained from team culture knowledge sharing activities. This study focused on the hospitality industry because there was still being a lack of research about knowledge management in the hospitality industry than in other sectors. Knowledge sharing and team culture were proved had important influence on the service innovation performance. This study did not prove that team culture had a role as moderating variable of the influence of knowledge sharing on service innovation performance. Research framework that was developed in this study was tested with 230 employees working in the starred hotels in Yogyakarta. Data were collected using survey method with questionnaire as an instrument. Respondent responses in this study indicated that the influence of knowledge sharing and team culture on service innovation performance showed significant results. The main conclusion to be drawn from these findings are to achieve high service innovation performance, company should first develop knowledge sharing behavior and inculcate the better team culture on employees, which further could enhance competitive advantage and sustainability of the company. [Yogyakarta] : Universitas Gadjah Mada 2012 Thesis NonPeerReviewed , Nurul Hidayat and , Dr. Nurul Indarti, Sivilokonom, Cand. Merc. (2012) PENGARUH BERBAGI PENGETAHUAN DAN BUDAYA TIM PADA KINERJA INOVASI LAYANAN (STUDI PADA HOTEL DI YOGYAKARTA). UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=55746 |
| spellingShingle | ETD , Nurul Hidayat , Dr. Nurul Indarti, Sivilokonom, Cand. Merc. PENGARUH BERBAGI PENGETAHUAN DAN BUDAYA TIM PADA KINERJA INOVASI LAYANAN (STUDI PADA HOTEL DI YOGYAKARTA) |
| title | PENGARUH BERBAGI PENGETAHUAN DAN BUDAYA TIM PADA KINERJA INOVASI LAYANAN
(STUDI PADA HOTEL DI YOGYAKARTA) |
| title_full | PENGARUH BERBAGI PENGETAHUAN DAN BUDAYA TIM PADA KINERJA INOVASI LAYANAN
(STUDI PADA HOTEL DI YOGYAKARTA) |
| title_fullStr | PENGARUH BERBAGI PENGETAHUAN DAN BUDAYA TIM PADA KINERJA INOVASI LAYANAN
(STUDI PADA HOTEL DI YOGYAKARTA) |
| title_full_unstemmed | PENGARUH BERBAGI PENGETAHUAN DAN BUDAYA TIM PADA KINERJA INOVASI LAYANAN
(STUDI PADA HOTEL DI YOGYAKARTA) |
| title_short | PENGARUH BERBAGI PENGETAHUAN DAN BUDAYA TIM PADA KINERJA INOVASI LAYANAN
(STUDI PADA HOTEL DI YOGYAKARTA) |
| title_sort | pengaruh berbagi pengetahuan dan budaya tim pada kinerja inovasi layanan studi pada hotel di yogyakarta |
| topic | ETD |
| work_keys_str_mv | AT nurulhidayat pengaruhberbagipengetahuandanbudayatimpadakinerjainovasilayananstudipadahoteldiyogyakarta AT drnurulindartisivilokonomcandmerc pengaruhberbagipengetahuandanbudayatimpadakinerjainovasilayananstudipadahoteldiyogyakarta |