PENINGKATAN KINERJA PELAYANAN TERHADAP LOYALITAS PELANGGAN PADA PERUSAHAAN FREIGHT FORWARDING DI JAWA TIMUR
The rapid development of businesses in services runs and related with the increasing levels of competition. The existence of the global financial crisis that occurred in some countries today, to some extent also affects the number of activities involving import export forwarder industry therein. Fre...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2012
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