The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad
This paper examines the relationship between supply chain management programs and sales in manufacturing companies in Malaysia. The study measures senior quality managers’ or production manager’s perception of SCM practices and sales in the industry. This study investigates relationships between...
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| Format: | Article |
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Faculty of Business Management
2008
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| Subjects: |
| _version_ | 1825733877120892928 |
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| author | Samad, Sarminah |
| author_facet | Samad, Sarminah |
| author_sort | Samad, Sarminah |
| collection | UITM |
| description | This paper examines the relationship between supply chain
management programs and sales in manufacturing companies in
Malaysia. The study measures senior quality managers’ or production
manager’s perception of SCM practices and sales in the industry.
This study investigates relationships between supply chain
management programs and sales through statistical methods such
as Spearman’s correlations, Friedman’s rank test and multiple
regression analysis. The findings suggest that SCM programs and
implementations especially ‘customer relations practices’ (CRP),
‘technology & information’ (IT) and ‘information sharing between
supply chain partners’ (IS) have significant correlations and
associations with sales. The result also indicates that ‘High salesgenerated
companies’ emphasized more on SCM programs such as ‘Customer Relations Practices’, ‘Technology and Innovation’ and
‘Strategic Supplier Partnership’. |
| first_indexed | 2024-03-06T01:23:30Z |
| format | Article |
| id | oai:ir.uitm.edu.my:10115 |
| institution | Universiti Teknologi MARA |
| last_indexed | 2024-03-06T01:23:30Z |
| publishDate | 2008 |
| publisher | Faculty of Business Management |
| record_format | dspace |
| spelling | oai:ir.uitm.edu.my:101152017-11-16T03:31:31Z https://ir.uitm.edu.my/id/eprint/10115/ The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad Samad, Sarminah Manufacturing industries Malaysia This paper examines the relationship between supply chain management programs and sales in manufacturing companies in Malaysia. The study measures senior quality managers’ or production manager’s perception of SCM practices and sales in the industry. This study investigates relationships between supply chain management programs and sales through statistical methods such as Spearman’s correlations, Friedman’s rank test and multiple regression analysis. The findings suggest that SCM programs and implementations especially ‘customer relations practices’ (CRP), ‘technology & information’ (IT) and ‘information sharing between supply chain partners’ (IS) have significant correlations and associations with sales. The result also indicates that ‘High salesgenerated companies’ emphasized more on SCM programs such as ‘Customer Relations Practices’, ‘Technology and Innovation’ and ‘Strategic Supplier Partnership’. Faculty of Business Management 2008 Article PeerReviewed The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad. (2008) Gading Business and Management Journal <https://ir.uitm.edu.my/view/publication/Gading_Business_and_Management_Journal/>, 12 (1). pp. 65-85. ISSN 0128-5599 |
| spellingShingle | Manufacturing industries Malaysia Samad, Sarminah The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad |
| title | The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad |
| title_full | The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad |
| title_fullStr | The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad |
| title_full_unstemmed | The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad |
| title_short | The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad |
| title_sort | significant impact of customer relations practices crp information technology it and information sharing between supply chain partners is on product sales arawati agus za faran hassan and sarminah samad |
| topic | Manufacturing industries Malaysia |
| work_keys_str_mv | AT samadsarminah thesignificantimpactofcustomerrelationspracticescrpinformationtechnologyitandinformationsharingbetweensupplychainpartnersisonproductsalesarawatiaguszafaranhassanandsarminahsamad AT samadsarminah significantimpactofcustomerrelationspracticescrpinformationtechnologyitandinformationsharingbetweensupplychainpartnersisonproductsalesarawatiaguszafaranhassanandsarminahsamad |