The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali
Given today's competitive business environment, hotels must look into new ways to improve their competitiveness. Organisational citizenship behaviour (OCB) is particularly important in the service sector such as hotels. This article proposes extra-role behaviours such as OCB, in the continuing...
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA, Perlis
2006
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| Online Access: | https://ir.uitm.edu.my/id/eprint/11561/1/AJ_SHAIFUL%20ANNUAR%20KHALID%20JI%2006.pdf |