Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah

Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah

This study examines a managerial innovation involving developing, implementing and accrediting a quality management system based on the ISO 9000 international standard. There is moderate correlation between interest in managerial innovation and perceived value. Implementation strategy/approach show...

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Bibliographic Details
Main Authors: Salamudin, Norhana, Ismail, Noraini, Abdullah, Hazman Shah
Format: Article
Language:English
Published: Institute of Research, Development and Commercialization (IRDC) 2005
Subjects:
Selangor
Management information systems
Quality control. Standards
Online Access:https://ir.uitm.edu.my/id/eprint/12961/1/AJ_NORHANA%20SALAMUDIN%20SMRJ%2005%201.pdf

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