Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan
The potential impact of knowledge management in the public sector organizations on the stakeholders is greater than that in the private sector organizations. Knowledge management is regarded as an essential component to the Electronic Government evolution in Malaysia because it uses people and techn...
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| Formato: | Artigo |
| Idioma: | English |
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Research Management Institute (RMI)
2010
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| Acesso em linha: | https://ir.uitm.edu.my/id/eprint/13081/2/13081.pdf |
| _version_ | 1825734100636401664 |
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| author | Salleh, Kalsom Syed Ahmad, Syed Noh Syed Ikhsan, Syed Omar Sharifuddin |
| author_facet | Salleh, Kalsom Syed Ahmad, Syed Noh Syed Ikhsan, Syed Omar Sharifuddin |
| author_sort | Salleh, Kalsom |
| collection | UITM |
| description | The potential impact of knowledge management in the public sector organizations on the stakeholders is greater than that in the private sector organizations. Knowledge management is regarded as an essential component to the Electronic Government evolution in Malaysia because it uses people and technology to generate creativity and innovation in the existing systems to improve productivity and quality of services. Thus. this paper explores the role ofknowledge management in the Local Authorities in a broader perspective
towards achieving the Electronic Government. A case study research of knowledge management in the Local Authorities is imperative as it provides empirical evidence on whether knowledge management is a suitable platform for Electronic Government evolution in Malaysia. Survey questionnaires were
distributed to the senior and middle management government officers in the Local Authorities located in the Kuala Lumpur Federal Territory and Selangor State. This group ofgovernment officers was selected as they are responsible
for the strategic policies and operational management in various departments ofthe Local Authorities. The responses from the questionnaires were aimed to identify the potential benefits and challenges in using KM as a strategic
management tool to improve the internal operational efficiency and electronic service delivery system ofthe Local Authorities. Thefindings revealed a high level ofperceived importance ofKM benefits in achieving the Electronic Government paradigm. However, the main obstaclesfor the Local Authorities to adopt knowledge management are non-standardized processes and procedures of organizational systems and outdated information and
communication technology and inadequate knowledge management tools. |
| first_indexed | 2024-03-06T01:26:45Z |
| format | Article |
| id | oai:ir.uitm.edu.my:13081 |
| institution | Universiti Teknologi MARA |
| language | English |
| last_indexed | 2024-03-06T01:26:45Z |
| publishDate | 2010 |
| publisher | Research Management Institute (RMI) |
| record_format | dspace |
| spelling | oai:ir.uitm.edu.my:130812023-04-10T07:20:01Z https://ir.uitm.edu.my/id/eprint/13081/ Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan smrj Salleh, Kalsom Syed Ahmad, Syed Noh Syed Ikhsan, Syed Omar Sharifuddin Malaysia The potential impact of knowledge management in the public sector organizations on the stakeholders is greater than that in the private sector organizations. Knowledge management is regarded as an essential component to the Electronic Government evolution in Malaysia because it uses people and technology to generate creativity and innovation in the existing systems to improve productivity and quality of services. Thus. this paper explores the role ofknowledge management in the Local Authorities in a broader perspective towards achieving the Electronic Government. A case study research of knowledge management in the Local Authorities is imperative as it provides empirical evidence on whether knowledge management is a suitable platform for Electronic Government evolution in Malaysia. Survey questionnaires were distributed to the senior and middle management government officers in the Local Authorities located in the Kuala Lumpur Federal Territory and Selangor State. This group ofgovernment officers was selected as they are responsible for the strategic policies and operational management in various departments ofthe Local Authorities. The responses from the questionnaires were aimed to identify the potential benefits and challenges in using KM as a strategic management tool to improve the internal operational efficiency and electronic service delivery system ofthe Local Authorities. Thefindings revealed a high level ofperceived importance ofKM benefits in achieving the Electronic Government paradigm. However, the main obstaclesfor the Local Authorities to adopt knowledge management are non-standardized processes and procedures of organizational systems and outdated information and communication technology and inadequate knowledge management tools. Research Management Institute (RMI) 2010 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/13081/2/13081.pdf Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan. (2010) Social and Management Research Journal (SMRJ) <https://ir.uitm.edu.my/view/publication/Social_and_Management_Research_Journal_=28SMRJ=29/>, 7 (1). pp. 67-85. ISSN 1675-7017 https://smrj.uitm.edu.my/ |
| spellingShingle | Malaysia Salleh, Kalsom Syed Ahmad, Syed Noh Syed Ikhsan, Syed Omar Sharifuddin Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan |
| title | Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan |
| title_full | Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan |
| title_fullStr | Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan |
| title_full_unstemmed | Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan |
| title_short | Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan |
| title_sort | benefits and challenges of knowledge management in public sector a case study of local authorities in malaysia kalsom salleh syed noh syed ahmad and syed omar sharifuddin syed ikhsan |
| topic | Malaysia |
| url | https://ir.uitm.edu.my/id/eprint/13081/2/13081.pdf |
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