Service quality: A comparison study between customer expectation and customer perceived at MAA Seremban / Sabariah Mahjar
The purpose of this research is to study the comparison between customer expectation and customer perceived at MAA. MAA company does realize that it is important to know the level of its customer expectation and its customer perceived in order for them to not only satisfied their customer but to als...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2006
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| Online Access: | https://ir.uitm.edu.my/id/eprint/18568/1/PPb_SABARIAH%20MAHJAR%20BM%2006_5.pdf |