Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]
Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients...
| Main Authors: | , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Selangor, Puncak Alam Campus
2017
|
| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/19454/7/AJ_NOOR%20HAZILAH%20ABD%20MANAF%20JTHCA%20B%2017.pdf |
| _version_ | 1825735219980795904 |
|---|---|
| author | Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahar, iZainurin |
| author_facet | Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahar, iZainurin |
| author_sort | Abd Manaf, Noor Hazilah |
| collection | UITM |
| description | Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients who travel abroad to another country for medical treatment, which may range from wellness services to invasive procedures such as a heart bypass or organ transplant. As a major medical tourism country, the study seeks to explore the impact of service quality on perceived value, patient satisfaction, and future
intention of patients to seek medical services in the country again. This study also investigates the relationship between patient satisfaction and perceived value; and between future intention and perceived value. A structural model by using PLS-SEM was established from the research finding with data collected from 161 responses from medical tourists surveyed in major destination hospitals in Kuala Lumpur, Malacca, and Penang. |
| first_indexed | 2024-03-06T01:43:47Z |
| format | Article |
| id | oai:ir.uitm.edu.my:19454 |
| institution | Universiti Teknologi MARA |
| language | English |
| last_indexed | 2024-03-06T01:43:47Z |
| publishDate | 2017 |
| publisher | Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Selangor, Puncak Alam Campus |
| record_format | dspace |
| spelling | oai:ir.uitm.edu.my:194542018-03-13T21:48:32Z https://ir.uitm.edu.my/id/eprint/19454/ Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.] jthca Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahar, iZainurin Travel and the state. Tourism Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients who travel abroad to another country for medical treatment, which may range from wellness services to invasive procedures such as a heart bypass or organ transplant. As a major medical tourism country, the study seeks to explore the impact of service quality on perceived value, patient satisfaction, and future intention of patients to seek medical services in the country again. This study also investigates the relationship between patient satisfaction and perceived value; and between future intention and perceived value. A structural model by using PLS-SEM was established from the research finding with data collected from 161 responses from medical tourists surveyed in major destination hospitals in Kuala Lumpur, Malacca, and Penang. Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Selangor, Puncak Alam Campus 2017-12 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/19454/7/AJ_NOOR%20HAZILAH%20ABD%20MANAF%20JTHCA%20B%2017.pdf Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]. (2017) Journal of Tourism, Hospitality & Culinary Arts (JTHCA) <https://ir.uitm.edu.my/view/publication/Journal_of_Tourism,_Hospitality_=26_Culinary_Arts_=28JTHCA=29/>, 9 (3). pp. 1-12. ISSN 1985-8914 ; 2590-3837 https://www.jthca.org/ |
| spellingShingle | Travel and the state. Tourism Abd Manaf, Noor Hazilah Maulan, Suharni Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahar, iZainurin Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.] |
| title | Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.] |
| title_full | Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.] |
| title_fullStr | Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.] |
| title_full_unstemmed | Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.] |
| title_short | Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.] |
| title_sort | service quality value satisfaction and future intention in medical tourism noor hazilah abd manaf et al |
| topic | Travel and the state. Tourism |
| url | https://ir.uitm.edu.my/id/eprint/19454/7/AJ_NOOR%20HAZILAH%20ABD%20MANAF%20JTHCA%20B%2017.pdf |
| work_keys_str_mv | AT abdmanafnoorhazilah servicequalityvaluesatisfactionandfutureintentioninmedicaltourismnoorhazilahabdmanafetal AT maulansuharni servicequalityvaluesatisfactionandfutureintentioninmedicaltourismnoorhazilahabdmanafetal AT hussinhusnayati servicequalityvaluesatisfactionandfutureintentioninmedicaltourismnoorhazilahabdmanafetal AT jahnkassimputerinemie servicequalityvaluesatisfactionandfutureintentioninmedicaltourismnoorhazilahabdmanafetal AT alavirokiah servicequalityvaluesatisfactionandfutureintentioninmedicaltourismnoorhazilahabdmanafetal AT daharizainurin servicequalityvaluesatisfactionandfutureintentioninmedicaltourismnoorhazilahabdmanafetal |