Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa
The purpose of this study is to explore the leadership qualities required for Malaysian public university librarians that enhances customer satisfaction. The objectives of the study are (1) to examine the perceptions of librarians on their leadership qualities, (2) to examine the perceptions of subo...
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| Format: | Book Section |
| Language: | English |
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Institute of Graduate Studies, UiTM
2015
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| Online Access: | https://ir.uitm.edu.my/id/eprint/19462/1/ABS_KAMARIAH%20NOR%20MOHD%20DESA%20TDRA%20VOL%208%20IGS%2015.pdf |
| _version_ | 1825735221548417024 |
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| author | Mohd Desa, Kamariah Nor |
| author_facet | Mohd Desa, Kamariah Nor |
| author_sort | Mohd Desa, Kamariah Nor |
| collection | UITM |
| description | The purpose of this study is to explore the leadership qualities required for Malaysian public university librarians that enhances customer satisfaction. The objectives of the study are (1) to examine the perceptions of librarians on their leadership qualities, (2) to examine the perceptions of subordinates on the leadership qualities of their librarians, (3) to examine the perceptions of the heads of departments on the leadership qualities of librarians who are their subordinates, (4) to assess the satisfaction of customers on library services, (5) to examine the relationship between the various dimensions of leadership qualities, (6) to compare the perceptions of different groups of respondents on leadership qualities, (7) to compare the perceptions of users on the importance and performance of library services, and (8) to identify factors (e.g. transformational leadership, emotional intelligence and servant leadership) affecting leadership skills. The study covers 20 public university libraries in Malaysia. Respondents are librarians at all levels, head of departments, subordinates and library customers. The survey method is adopted. Data are collected through four (4) sets of questionnaires. The study adopts the 360 degree method in which the perceptions of respondents are gauged from multiple perspectives, thereby providing more data and information… |
| first_indexed | 2024-03-06T01:43:48Z |
| format | Book Section |
| id | oai:ir.uitm.edu.my:19462 |
| institution | Universiti Teknologi MARA |
| language | English |
| last_indexed | 2024-03-06T01:43:48Z |
| publishDate | 2015 |
| publisher | Institute of Graduate Studies, UiTM |
| record_format | dspace |
| spelling | oai:ir.uitm.edu.my:194622018-06-12T01:09:55Z https://ir.uitm.edu.my/id/eprint/19462/ Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa Mohd Desa, Kamariah Nor Malaysia Malaysia The purpose of this study is to explore the leadership qualities required for Malaysian public university librarians that enhances customer satisfaction. The objectives of the study are (1) to examine the perceptions of librarians on their leadership qualities, (2) to examine the perceptions of subordinates on the leadership qualities of their librarians, (3) to examine the perceptions of the heads of departments on the leadership qualities of librarians who are their subordinates, (4) to assess the satisfaction of customers on library services, (5) to examine the relationship between the various dimensions of leadership qualities, (6) to compare the perceptions of different groups of respondents on leadership qualities, (7) to compare the perceptions of users on the importance and performance of library services, and (8) to identify factors (e.g. transformational leadership, emotional intelligence and servant leadership) affecting leadership skills. The study covers 20 public university libraries in Malaysia. Respondents are librarians at all levels, head of departments, subordinates and library customers. The survey method is adopted. Data are collected through four (4) sets of questionnaires. The study adopts the 360 degree method in which the perceptions of respondents are gauged from multiple perspectives, thereby providing more data and information… Institute of Graduate Studies, UiTM 2015 Book Section PeerReviewed text en https://ir.uitm.edu.my/id/eprint/19462/1/ABS_KAMARIAH%20NOR%20MOHD%20DESA%20TDRA%20VOL%208%20IGS%2015.pdf Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa. (2015) In: The Doctoral Research Abstracts. IGS Biannual Publication, 8 (8). Institute of Graduate Studies, UiTM, Shah Alam. |
| spellingShingle | Malaysia Malaysia Mohd Desa, Kamariah Nor Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa |
| title | Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa |
| title_full | Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa |
| title_fullStr | Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa |
| title_full_unstemmed | Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa |
| title_short | Leadership qualities of university librarians in Malaysia / Kamariah Nor Mohd Desa |
| title_sort | leadership qualities of university librarians in malaysia kamariah nor mohd desa |
| topic | Malaysia Malaysia |
| url | https://ir.uitm.edu.my/id/eprint/19462/1/ABS_KAMARIAH%20NOR%20MOHD%20DESA%20TDRA%20VOL%208%20IGS%2015.pdf |
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